Job summary
Working within Lincolnshire Integrated Sexual Health Services (LiSH) you will be undertaking reception and administrative duties to support both the clinical and non-clinical teams whilst ensuring a professional and efficient reception service is provided for all patients entering our clinics.You will be responsible for answering calls from our busy centralised booking line and booking the patients into appropriate clinical appointment.
The clinic is open Mon-Thurs 8am-7.30pm and Friday 8am-4.30pm so flexibility in working hours is required.
The post is based in Lincoln but you will be required to travel to Boston and Grantham clinic to cover A/L and sickness.
Main duties of the job
1. Respond to telephone enquiries and visitors to the department: Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and if required know who to contact2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.5. To be aware and work within the confines of data protection and confidentiality at all times.6. Maintain accurate patient details using both computer and paper
About us
Lincolnshire Integrated sexual health service provides equitable and accessible services to adults and young people working in partnership with other agencies to provide holistic responsive and individualised packages of care. We aim to promote holist; evidence based high quality non stigmatising care incorporating all aspects of contraceptive health, GUM services HIV care and support.
Job description
Job responsibilities
To undertake reception and administrative duties to support both the clinical and non-clinical teams whilst ensuring a professional and efficient reception service is provided for all patients entering our clinics.Answer calls from our centralised booking line and book the patients into appropriate clinical appointment.Main tasks, duties and responsibilities1. Respond to telephone enquiries and visitors to the department: Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and if required know who to contact2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.5. To be aware and work within the confines of data protection and confidentiality at all times.6. Maintain accurate patient details using both computer and paper
Job description
Job responsibilities
To undertake reception and administrative duties to support both the clinical and non-clinical teams whilst ensuring a professional and efficient reception service is provided for all patients entering our clinics.Answer calls from our centralised booking line and book the patients into appropriate clinical appointment.Main tasks, duties and responsibilities1. Respond to telephone enquiries and visitors to the department: Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and if required know who to contact2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.5. To be aware and work within the confines of data protection and confidentiality at all times.6. Maintain accurate patient details using both computer and paper
Person Specification
Essential
Essential
- NVQ level 2 in Business Administration or equivalent experience
- Ability to travel within the boundaries of the trust
- Knowledge of confidentiality and data protection legislations
- Experience of dealing with members of the public both face to face and over the telephone
- Working knowledge of Microsoft word and excel
- Flexible and adaptable approach to hours and duties
Desirable
- Evidence of continued professional development
Person Specification
Essential
Essential
- NVQ level 2 in Business Administration or equivalent experience
- Ability to travel within the boundaries of the trust
- Knowledge of confidentiality and data protection legislations
- Experience of dealing with members of the public both face to face and over the telephone
- Working knowledge of Microsoft word and excel
- Flexible and adaptable approach to hours and duties
Desirable
- Evidence of continued professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
