Hertfordshire Community NHS Trust

Locality Administrator

The closing date is 06 September 2025

Job summary

We have a new vacancy for an individual who can provide comprehensive administrative support to the Stevenage Integrated Community Team.

Come and join our friendly team!

Main duties of the job

The successful candidate will:

undertake a wide range of administrative tasks
have personal responsibility for a number of delegated tasks
provide cover for members of the Administration Team in periods of absence eg. Annual leave.
be able to work unsupervised
adhere to operational procedures and established practice
refer to the Administration Supervisor for guidance when needed
prioritise administrative tasks to ensure an effective and efficient running of the team
maintain a professional and confidential approach to work at all times
be flexible in order to meet the requirements of the team.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

-APPLY NOW

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

812-25-NS-LA-1

Job locations

Abel Smith House

Gunnells Wood Road

Stevenage

SG1 2ST

Job description

Job responsibilities

To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;
Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
To process inward and outward transfers of records and to deal with other Trusts regarding records as required
To process discharge summary letters and send them to the correct professional
To accurately file information

To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
Liaise with GP,s patients, etc
General Admin duties and tasks which are variable.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.

Job description

Job responsibilities

To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;
Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
To process inward and outward transfers of records and to deal with other Trusts regarding records as required
To process discharge summary letters and send them to the correct professional
To accurately file information

To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
Liaise with GP,s patients, etc
General Admin duties and tasks which are variable.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.

Person Specification

Qualifications and Training

Essential

Educated to GCSE level or equivalent
NVQ Level 3 in Business/Administration or equivalent knowledge and experience
Good spoken, written and understanding of English
Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Desirable

ECDL
IT Literate

Experience and Knowledge

Essential

Experience of working in a team
Motivated to extend knowledge and improve service delivery
Experience and ability to deal with non-routine activities appropriately and safely
Experience of handling and processing financial resources
Problem solving and progress chasing skills
Health, safety and risk aware

Desirable

Knowledge of working in the NHS
Understanding of a medical environment where sick and injured patients are present
Have knowledge and use of web based systems
Experience of using SystmOne Electronic Patient Records

Skills and Abilities

Essential

Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
Well-developed written and verbal communication skills
Experience of formal minute taking, formatting and distributing
Arranging and preparing meetings and relevant materials
Organisational skills

Desirable

Dealing with general public
Experience in customer focused environment
Willingness to expand information technology skills
Be prepared to expand role
Awareness of child protection policies/ procedures
Ability to recognise when patients require more urgent assessment

Person Specification

Qualifications and Training

Essential

Educated to GCSE level or equivalent
NVQ Level 3 in Business/Administration or equivalent knowledge and experience
Good spoken, written and understanding of English
Experience of using Microsoft Office suite; Word, Excel and Powerpoint

Desirable

ECDL
IT Literate

Experience and Knowledge

Essential

Experience of working in a team
Motivated to extend knowledge and improve service delivery
Experience and ability to deal with non-routine activities appropriately and safely
Experience of handling and processing financial resources
Problem solving and progress chasing skills
Health, safety and risk aware

Desirable

Knowledge of working in the NHS
Understanding of a medical environment where sick and injured patients are present
Have knowledge and use of web based systems
Experience of using SystmOne Electronic Patient Records

Skills and Abilities

Essential

Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
Well-developed written and verbal communication skills
Experience of formal minute taking, formatting and distributing
Arranging and preparing meetings and relevant materials
Organisational skills

Desirable

Dealing with general public
Experience in customer focused environment
Willingness to expand information technology skills
Be prepared to expand role
Awareness of child protection policies/ procedures
Ability to recognise when patients require more urgent assessment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Abel Smith House

Gunnells Wood Road

Stevenage

SG1 2ST

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Abel Smith House

Gunnells Wood Road

Stevenage

SG1 2ST

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)