Care Coordinator

Job responsibilities

PALMS has longstanding commissioning arrangements to provide input toCYP on three distinct pathways of tailored intervention: standard, heavy and intensive. There has been an increase in the number of CYP presenting in/at risk of going into crisis; These children and families require a significant amount of clinical input to enable de-escalation, reduce risks and decrease the likelihood of being placed out of county.

Throughout 2020/21 PALMS collated robust data on the time and skills required to meet the needs of CYP presenting in crisis and demonstrated significant positive outcomes for CYP and their families. In addition, PALMS has been able to evidence the importance of a MDT approach to support these CYP. Simultaneously, Hertfordshire is committed to realising the vision of the long term plan. PALMS have therefore been provided with additional funding to support the PALMS population who are at risk of, or at, crisis.

Alongside supporting these CYP and their families, the work of the team will provide decision makers with evidence informed options and clear recommendation for developing and delivering an effective multiagency crisis service that is responsive to needs within Hertfordshire and which fully meets the vision of the long term plan.

The post is permanent; Roleswithin the IIT are flexible in terms of base as most of the work will be within the community across the county and as such a full valid driving license and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.

Closing date - 13th July 2025

Interview Date: 25th July 2025

Training & Qualifications

Essential

• NMC registered Mental Health Nurse, Learning Disability Nurse or Paediatric nurse with relevant Mental health/Learning disability experience. Or osimilar professional qualification and a professional registration.
• Evidence of ongoing professional development

Desirable

• Qualifications or certificates of training in mental health, Positive Behaviour Support (PBS)
• University mentorship training for student nurses

Experience

Essential

• Relevant experience in mental health care setting or behavioural setting (E.g. impatient, community, residential).
• Experience of working with parents/carers
• Experience of working with Autistic CYP and/or CYP with intellectual disability
• Experience of autonomously carrying out assessments in order to determine the most appropriate intervention plan
• Skills to provide on-going assessment, monitoring of mental health and behavioural needs
• Previous work with children and young people, either directly/indirectly (or personal experience of providing care)
• Experience of working with individuals who have mental health concerns and challenging behaviour.

Desirable

• Experience of service quality monitoring
• Experience of working therapeutically with parents/carers/families of children and young people
• Experience of working in a multi-disciplinary Team

Knowledge & Skills

Essential

• Understand a range of communication styles when working with CYP. Demonstrable ability to communicate to CYP, their families and professionals sensitive and often difficult to receive information, using various methods including verbal, non-verbal, written and presentation skills.
• An understanding of the impact of Intellectual Disability, Autism and mental health difficulties and challenging behaviour on family life.
• Ability to empower parents/carers and to gradually fade out the need for direct support.
• Ability to carry out a range of physical health monitoring skills
• An understanding of the principles of risk assessment and risk management planning.
• Ability to evidence understanding and importance of safeguarding and child protection

Personal Abilities

Essential

• Ability to work with children & young people whose behaviour is personally challenging
• Ability to establish and maintain professional relationships and boundaries with young people
• An interest in, and commitment to, working with Autistic children and/or children who have an intellectual disability and/or mental health difficulties.
• Values that match positive behaviour practices
• Flexible and adaptable to meet the needs of the child/young person.
• Good organisational skills and an ability to manage competing service demands
• Ability and willingness to work flexibly including evenings and weekends
• Ability to travel around the county and outside base frequently given the enhanced outreach model of this post.
• Ability to work from home

Other Specifications

Essential

• Willingness to uphold the Trust's values
• Willingness to travel to alternate locations to provide services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).