Hertfordshire Community NHS Trust

Therapy Team Administrator

The closing date is 10 July 2025

Job summary

Come and work for us in a modern, purpose-built unit within the beautiful Hertfordshire countryside!

This role will involve working as a vital member of the Hertfordshire Neurological Service which specialises in the treatment and management of people with acute neurological conditions. You will provide essential administrative support to the Physiotherapy and Occupational Therapy Inpatient Team in delivering the daily rehabilitation service at Danesbury Neurological Centre. You will be a first point of contact for patients, relatives and other health professionals maintaining a high level of professionalism and sensitivity, taking messages, and carrying through any necessary actions.

Taking responsibility of general administration duties within the office area, you will help develop, maintain, and monitor office systems to ensure the efficient day to day running of the team.

Main duties of the job

To work within the Physiotherapy & Occupational Inpatient Therapy Team to provide administration support in accordance with the requirements of the service as guided by the Therapy Leads.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other adult services.
Deal with difficult telephone calls tactfully and sensitively, take messages and carry through any necessary actions.
Use good customer care skills in your interactions with the public, colleagues and other health care professionals.
Develop good working relationships with the inpatient team as well as staff in other departments and organisations as appropriate.
Oversee the generic therapy e-mail account and respond or highlight e-mails to staff members accordingly
Ensure accurate minute taking in attendance of patient planning/ family meetings and wider team meetings.
Take responsibility in the weekly preparation of patient therapy timetables Participate in the local administration of patient record systems e.g. SystmOne.
Take responsibility of photocopying, filing and general administration duties within the office area
Monitor stock levels and order items for the department such as stationery, uniforms and therapy equipment
To support the therapy leads in essential audits

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust.You'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and agesWe don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply nowYou've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

In return, we can offer you:

5% on top of basic salary high-cost allowance supplement (subject to a minimum and a maximum payment pro rata)
27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
One of the UK's best pension schemes
Special Leave for family and personal reasons
NHS Car Lease Scheme
Eye Care Vouchers
Employee Assistance Programme
NHS Discounts
Free parking at Danesbury

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Date posted

02 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

812-25-PR-TTA-4

Job locations

Danesbury Neurological Centre

Welwyn

AL6 9SB

Job description

Job responsibilities

To work within the Physiotherapy & Occupational Inpatient Therapy Team to provide administration support in accordance with the requirements of the service as guided by the Therapy Leads.

To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other adult services.

Deal with difficult telephone calls tactfully and sensitively, take messages and carry through any necessary actions.

Use good customer care skills in your interactions with the public, colleagues and other health care professionals.

Develop good working relationships with the inpatient team as well as staff in other departments and organisations as appropriate.

Oversee the generic therapy e-mail account and respond or highlight e-mails to staff members accordingly

Ensure accurate minute taking in attendance of patient planning/ family meetings and wider team meetings.

Take responsibility in the weekly preparation of patient therapy timetables Participate in the local administration of patient record systems e.g. SystmOne.

Take responsibility of photocopying, filing and general administration duties within the office area

Monitor stock levels and order items for the department such as stationery, uniforms and therapy equipment

Maintain standards of presentation and accuracy in line with the trust branding guidelines Manage and prioritise own workload

To maintain confidentiality at all times

Maintain own continuing professional development (CPD) by keeping abreast of new trends and developments, use of reflective practice and incorporating learning into working practice.

Meet all mandatory training requirements

Be competent in the use of Microsoft Office packages e.g. Access, Word, Excel, Outlook, Publisher and PowerPoint

To be efficient and skilled in the use of spreadsheets, databases tables etc. Adopt professional behaviours at all times and encourage this in team members Ensure compliance with supervision and appraisals standards

Respond to requests for information and actions in a timely manner

Work as part of the team in developing processes and systems to better meet the needs of the service

Communicate clinical and personal information confidentially and in an appropriate format. Follow Trust and departmental policies and guidelines

Develop,maintain and monitor office systems and make/ suggest changes as appropriate Complete referrals to outside agencies including the Stroke Association and Carers in Herts Support the team in the completion of essential daily, weekly and monthly audits

Complete data entry for service specific outcome measures

To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.

Ensure all confidential paperwork is filed or shredded promptly and securely

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font , colour, background, convert to read aloud.