Hertfordshire Community NHS Trust

Administrator

The closing date is 15 June 2025

Job summary

Are you looking for an exciting administration role within a new initiative in HCT?

We are looking for enthusiastic and adaptable individuals who have a high attention to detail.

The role demands excellent self-management and prioritisation skills to offer a high-quality admin service. You will work in a collaborative way to ensure a smooth and efficient service. You will be responsible for specific tasks and will have a positive influence on those around you.

The post holder will work within the referral service administration teamfor the Neurodiversity pathway for children and young people across Herts who would benefit from a pre-assessment for attention deficit hyperactivity disorder (ADHD) and/or an autism assessment. The role will provide admin support to the multi-disciplinary clinical teams across partner organisations.

Candidates who have applied within the past six months are kindly requested not to reapply.

Proposed interview date is the 25th June 2025.

Main duties of the job

Have excellent communication, IT and customer service skills.

Undertake a range of administration tasks, including processing referrals, letters and reports.

Be a point of contact for enquiries and communication from patients, families and professionals with a high degree of confidentiality and professionalism.

Prioritise and manage own workload and take personal responsibility for a number of specific tasks, providing cross cover for tasks/responsibilities for any service should the need arise.

Ensure accurate and relevant information is recorded on our clinical system database

Work well as a team under pressure in a busy environment

Share information and escalate issues when appropriate

Work flexibly to meet the needs of the service

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our service users, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work You need to apply before the interview takes place.

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

812-25-CE-NDAdm

Job locations

Howard Court

14 Tewin Road

Welwyn Garden City

AL7 1BW


Job description

Job responsibilities

The fixed-term posts are based in Welwyn Garden City. There might also be an opportunity for a proportion of your time to be home working based on Trust guidance (to be discussed and agreed with your line manager based on service needs).

In addition to the basic salary, this post will attract a High Cost Area Supplement of 5% of basic salary subject to a minimum and a maximum payment per annum, pro rata where applicable.

For this role you will need to have a full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

Please refer to the attached job description for more specific information about this role.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Are you interested in developing your skills further? If so, apply now as we reserve the right to close this advert before the closing date should we receive a high volume of applications.

Job description

Job responsibilities

The fixed-term posts are based in Welwyn Garden City. There might also be an opportunity for a proportion of your time to be home working based on Trust guidance (to be discussed and agreed with your line manager based on service needs).

In addition to the basic salary, this post will attract a High Cost Area Supplement of 5% of basic salary subject to a minimum and a maximum payment per annum, pro rata where applicable.

For this role you will need to have a full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

Please refer to the attached job description for more specific information about this role.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Are you interested in developing your skills further? If so, apply now as we reserve the right to close this advert before the closing date should we receive a high volume of applications.

Person Specification

Qualifications

Essential

  • NVQ Level 3 in Business and Administration or equivalent level of knowledge
  • Previous knowledge and experience of secretarial or administrative procedures and systems. Answering queries, progress chasing, task related problem solving.
  • Previous experience in a 'patient/customer focused' role

Desirable

  • SystmOne or equivalent clinical application knowledge

Skills

Essential

  • Well-developed written and verbal communication skills to enable you to communicate clearly by telephone, email and face to face with a range of people.
  • Advanced keyboard and IT skills required.
  • Good planning and organisational skills to be able to prioritise workload effectively.

Desirable

  • Excellent telephone manner

Personal Qualities

Essential

  • Possess resilience to deal with any distressing and emotional demands of the role.
  • Ability to work under pressure and to tight deadlines.
Person Specification

Qualifications

Essential

  • NVQ Level 3 in Business and Administration or equivalent level of knowledge
  • Previous knowledge and experience of secretarial or administrative procedures and systems. Answering queries, progress chasing, task related problem solving.
  • Previous experience in a 'patient/customer focused' role

Desirable

  • SystmOne or equivalent clinical application knowledge

Skills

Essential

  • Well-developed written and verbal communication skills to enable you to communicate clearly by telephone, email and face to face with a range of people.
  • Advanced keyboard and IT skills required.
  • Good planning and organisational skills to be able to prioritise workload effectively.

Desirable

  • Excellent telephone manner

Personal Qualities

Essential

  • Possess resilience to deal with any distressing and emotional demands of the role.
  • Ability to work under pressure and to tight deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

14 Tewin Road

Welwyn Garden City

AL7 1BW


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)


Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

14 Tewin Road

Welwyn Garden City

AL7 1BW


Employer's website

https://www.hct.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

CYP Neurodiversity Referral Hub Admin Manager

Carly Edwards

carly.edwards5@nhs.net

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

812-25-CE-NDAdm

Job locations

Howard Court

14 Tewin Road

Welwyn Garden City

AL7 1BW


Supporting documents

Privacy notice

Hertfordshire Community NHS Trust's privacy notice (opens in a new tab)