Hertfordshire Community NHS Trust

Dental Team Administrator

The closing date is 19 May 2025

Job summary

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients .

You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management

*Proposed interview date: 29-May-2025*

Main duties of the job

Our Special Care Dental service requires an administrator to work at our Dental clinic

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires

Previous experience of working with dental software is desirable.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

812-25-EO-Dent-AdminPCC

Job locations

Dental Department

Peace Children Centre Peace Prospect

Watford

WD17 3EW

Job description

Job responsibilities

Please see attached Job Description.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Job description

Job responsibilities

Please see attached Job Description.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Person Specification

Education

Essential

GCSE English and Maths or equivalent
Computer Literate

Experience and Knowledge

Essential

Administrative/clerical experience
Working knowledge of Word, Excel, E-mail and Internet
Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
Experience of using electronic and paper based diary / appointment systems

Desirable

Used Dental electronic booking systems
Evidence working as part of a team

Skills and Abilities

Essential

Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public

Desirable

Accurate typing at good speed
An understanding of adults and children with a range of special care needs

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Person Specification

Education

Essential

GCSE English and Maths or equivalent
Computer Literate

Experience and Knowledge

Essential

Administrative/clerical experience
Working knowledge of Word, Excel, E-mail and Internet
Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
Experience of using electronic and paper based diary / appointment systems

Desirable

Used Dental electronic booking systems
Evidence working as part of a team

Skills and Abilities

Essential

Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public

Desirable

Accurate typing at good speed
An understanding of adults and children with a range of special care needs

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Dental Department

Peace Children Centre Peace Prospect

Watford

WD17 3EW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Dental Department

Peace Children Centre Peace Prospect

Watford

WD17 3EW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)