Job summary
ARE YOU a highly motivated, organised and flexible receptionist? If so, we are looking for a full-time Band 2 Receptionist to be based at the St Albans Health and Wellbeing Centre
We are seeking an experienced and motivated receptionist to work Monday - Friday, 9-5pm.
The receptionist is the first point of contact for all patients and visitors to this busy centre.
Main duties of the job
Applicants must have good organisational skills, a range of office skills and experience in working in reception/administration. Excellent customer service skills are essential, as you will have both face to face and telephone contact with service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of SystmOne would be an advantage but not essential as training will be provided.
Part of this role will require the successful applicant to be flexible to provide receptionist cover for holiday/sickness when required, this will involve travelling to other centres within the locality. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum payment of £1,192 per annum pro rata.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Job description
Job responsibilities
- To meet and greet all visitors/patients face to face at the centre, ensuring visitors and staff complete the signing in/out book.
- To deal with telephone enquiries
- To ensure that all visitors/clients are dealt with in a professional and helpful manner
- To be the first point of contact for the day-to-day administration of facilities operations
- Manage the daily reporting of maintenance jobs
- Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service
- Undertake other duties that may occur from time to time as directed by senior management
- To manage room bookings, ensuring that the computerised system is updated and all clinical space is used as effectively as possible
- To manage all incoming and outgoing post, liaising with courier drivers and other departmental staff as required
- Maintain and update any contact details and instructions at the front desk.
- To be prepared to work at other Trust sites in an emergency and cover annual leave.
- Direct all patients and visitors to the correct waiting area, to deal with any incidents in the waiting/reception area (including the cleaning of spillages) and to keep the area tidy
- Be responsible for monitoring stationery, stock and non-stock supplies and equipment
- To record and receipt of supplies and manage rotation of stock orders
Job description
Job responsibilities
- To meet and greet all visitors/patients face to face at the centre, ensuring visitors and staff complete the signing in/out book.
- To deal with telephone enquiries
- To ensure that all visitors/clients are dealt with in a professional and helpful manner
- To be the first point of contact for the day-to-day administration of facilities operations
- Manage the daily reporting of maintenance jobs
- Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service
- Undertake other duties that may occur from time to time as directed by senior management
- To manage room bookings, ensuring that the computerised system is updated and all clinical space is used as effectively as possible
- To manage all incoming and outgoing post, liaising with courier drivers and other departmental staff as required
- Maintain and update any contact details and instructions at the front desk.
- To be prepared to work at other Trust sites in an emergency and cover annual leave.
- Direct all patients and visitors to the correct waiting area, to deal with any incidents in the waiting/reception area (including the cleaning of spillages) and to keep the area tidy
- Be responsible for monitoring stationery, stock and non-stock supplies and equipment
- To record and receipt of supplies and manage rotation of stock orders
Person Specification
Education
Essential
- GCSE English and Maths or equivalent qualification grade C and above
- Typing speed of 30 words per minute
Experience
Essential
- Experience working in an office environment
- Basic IT knowledge and experience including carrying out basic internet navigation
- Experience of data entry
- Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook
Skills
Essential
- Good organisational skills
- Ability to organise and maintain manual and computerised storage systems
- Ability to organise and maintain manual and computerised storage systems
- Ability to cope with difficult situations
- Able to work on own initiative and as part of a team
- Good communication skills (written and verbal)
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Education
Essential
- GCSE English and Maths or equivalent qualification grade C and above
- Typing speed of 30 words per minute
Experience
Essential
- Experience working in an office environment
- Basic IT knowledge and experience including carrying out basic internet navigation
- Experience of data entry
- Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook
Skills
Essential
- Good organisational skills
- Ability to organise and maintain manual and computerised storage systems
- Ability to organise and maintain manual and computerised storage systems
- Ability to cope with difficult situations
- Able to work on own initiative and as part of a team
- Good communication skills (written and verbal)
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
