Job summary
Hertfordshire Community NHS Trust (HCT) provides healthcare in the community for over 1.2 million people across Hertfordshire, West Essex, and East Anglia.
We are currently the only Trust to provide services across the whole of the East of England.
We are a caring, agile and innovative organisation which supports people at every stage of their lives. Over 3,000 staff deliver a wide range of high-quality services to people in their homes, in local clinics, in schools and in our community hospitals, so that people get the best possible care and we create healthier communities.
Working closely with our partner organisations, we are often seen as the "glue" which helps the whole system to operate. We are looking for an analyst to join our Risk Management function.
Applying experience and skill sets developed in relatable role(s), you would be working with all areas of the organisation to support the effective management of risk across the Trust.
You will be proactive and able to engage effectively with colleagues to support the team in delivering support, oversight and assurance around all areas of risk and incident management. HCT prides itself on being a great place to work - one of our four key strategic objectives.
We are known as a friendly, warm and welcoming organisation and this is evident from the feedback we regularly receive from our partners and from colleagues who join us for the first time.
Main duties of the job
This role will form an integral part of the Corporate Governance Team, supporting the management of the Trust's patient and non-patient incident and risk records. You will support the development and implementation of robust systems and processes to enable data quality, consistency and integrity. This will support clinicians, managers, patients and the public to have the highest possible confidence in health data, enhancing the provision of the services and safeguard care and patient safety.
Working proactively with the Head of Risk and Assurance we expect you to support the development of the risk management agenda. This will include, ensuring all internal and external reporting requirements are met and supporting the patient safety agenda within the Trust. Responsible for the daily operations of the Risk Management team, you will deputise for the Head of Risk and Assurance as required.
You will be required to engage with staff at all levels of seniority, supporting their understanding of, application of, and compliance with, Trust risk and incident management policies and procedures. As a primary point of contact on risk matters for a range of staff, you will have strong communication skills, ensuring that a professional image of the Trust is maintained at all times when dealing with external stakeholders and organisations is critical
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Job description
Job responsibilities
- Monitor, review and support the complete, timely and accurate capture of risks and alert the Head of Risk and Assurance to significant risks that are identified.
- Provide continuous oversight of incidents across the Trust so as to provide assurance around the timely and accurate capture of all incidents in the risk management system and management of these through the appropriate workflows.
- Lead in the operational development, knowledge management and implementation of the Trusts local risk management system and associated workflows.
- Plan, scope and deliver risk and incident management training and support the development of skills across all staff groups and at Board level.
- Provide relevant statistical and trend analysis and reporting to Trust governance committees and groups, supporting individual teams and services in their decision making and to learn lessons from the incidents and risks.
- Ensure data is complete and accurate prior to internal and external distribution and uploading of data to national learning systems.
- Analyse reports from external benchmarking data available to ensure significant issues are followed up within HCT, for example outcomes from the National Learning System report.
- Occasional travel to other Trust locations.
Job description
Job responsibilities
- Monitor, review and support the complete, timely and accurate capture of risks and alert the Head of Risk and Assurance to significant risks that are identified.
- Provide continuous oversight of incidents across the Trust so as to provide assurance around the timely and accurate capture of all incidents in the risk management system and management of these through the appropriate workflows.
- Lead in the operational development, knowledge management and implementation of the Trusts local risk management system and associated workflows.
- Plan, scope and deliver risk and incident management training and support the development of skills across all staff groups and at Board level.
- Provide relevant statistical and trend analysis and reporting to Trust governance committees and groups, supporting individual teams and services in their decision making and to learn lessons from the incidents and risks.
- Ensure data is complete and accurate prior to internal and external distribution and uploading of data to national learning systems.
- Analyse reports from external benchmarking data available to ensure significant issues are followed up within HCT, for example outcomes from the National Learning System report.
- Occasional travel to other Trust locations.
Person Specification
Qualifications
Essential
- Educated to degree level or having equivalent experience
Desirable
- Risk management qualification
Experience
Essential
- Understanding of risk management practices
- Ability to analyse risk registers and incident management data to identify trends and themes
- Experience of working with data capture systems and managing required workflows
- Generation and presentation of information for operational and reporting requirements
- Comfortable in working with people across different functions
- Delivery of effective management reporting
Desirable
- Experience of risk management systems, procedures and tools
- Experience in a similar healthcare role - particularly in the NHS
Skills
Essential
- Ability to manage issues, to research and investigate and challenge information
- Ability to communicate potentially sensitive information with staff internally and externally
- Use of Microsoft office suite of products
- Track record problem solving / decision making
- Good telephone manner and general communication skills
Desirable
- Experienced in delivering training
Personal Qualities
Essential
- Professional attitude
- Resilient
- Highly organised and able to meet tight deadlines and work under pressure
- Flexible and adaptable
- Excellent attention to detail
- Ability to work as part of a team
- Active participation in professional and personal development
Other
Essential
- Required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).
Person Specification
Qualifications
Essential
- Educated to degree level or having equivalent experience
Desirable
- Risk management qualification
Experience
Essential
- Understanding of risk management practices
- Ability to analyse risk registers and incident management data to identify trends and themes
- Experience of working with data capture systems and managing required workflows
- Generation and presentation of information for operational and reporting requirements
- Comfortable in working with people across different functions
- Delivery of effective management reporting
Desirable
- Experience of risk management systems, procedures and tools
- Experience in a similar healthcare role - particularly in the NHS
Skills
Essential
- Ability to manage issues, to research and investigate and challenge information
- Ability to communicate potentially sensitive information with staff internally and externally
- Use of Microsoft office suite of products
- Track record problem solving / decision making
- Good telephone manner and general communication skills
Desirable
- Experienced in delivering training
Personal Qualities
Essential
- Professional attitude
- Resilient
- Highly organised and able to meet tight deadlines and work under pressure
- Flexible and adaptable
- Excellent attention to detail
- Ability to work as part of a team
- Active participation in professional and personal development
Other
Essential
- Required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
