Job summary
Hertfordshire Community NHS Trust (HCT) provides healthcare in the community for over 1.2 million people across Hertfordshire, West Essex, and East Anglia. We are currently the only Trust to provide services across the whole of the East of England.We are a caring, agile and innovative organisation which supports people at every stage of their lives. Over 3,000 staff deliver a wide range of high-quality services to people in their homes, in local clinics, in schools and in our community hospitals, so that people get the best possible care and we create healthier communities. Working closely with our partner organisations, we are often seen as the "glue" which helps the whole system to operate.We are looking for an administrator to join our Risk Management function. Applying experience and skill sets developed in relatable role(s), you would be working with all areas of the organisation to support the effective management of risk across the Trust. You will be proactive and able to engage effectively with colleagues to support the team in delivering support, oversight and assurance around all areas of risk and incident management.HCT prides itself on being a great place to work - one of our four key strategic objectives. We ae known as a friendly, warm and welcoming organisation and this is evident from the feedback we regularly receive from our partners and from colleagues who join us for the first time.The role is offered on a 12-month fixed term, part time bases.
Main duties of the job
This role will form an important part of the Corporate Governance Team, supporting the management of the Trust's patient and non-patient incident and risk records. You will support the implementation of robust systems and processes to enable data quality, consistency and integrity. This will support clinicians, managers, patients and the public to have the highest possible confidence in health data, enhancing the provision of the services and safeguard care and patient safety.
Working proactively with a fellow Risk Management Analyst and the Head of Risk and Assurance, we expect you to support the delivery of the risk management agenda. This will include, delivering internal and external reporting and supporting the patient safety agenda within the Trust. With responsibilities for overseeing data quality in the Trust's Local Risk and Incident Management system, you will need a keen eye for detail.
You will be required to engage with staff at all levels of seniority, supporting their understanding and use of the Local Risk and Incident Management system, providing training and addressing issues as they arise. As a primary point of contact on risk and incident management processes for a range of staff, you will have strong communication skills.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Job description
Job responsibilities
- Provide continuous oversight of incidents across the Trust, providing assurance around the timely and accurate capture in the Local Risk and Incident Management System and management of these through the appropriate workflows.
- Monitor the teams central mailbox and respond to all user requests and enquiries received, on a timely basis.
- Support user understanding and implementation of the Trusts Local Risk and Incident Management System and associated workflows, through provision of support, training and guidance.
- Provide relevant statistical and trend analysis and reporting to Trust governance committees and groups, supporting individual teams and services in their decision making and to learn lessons from the incidents and risks.
- Work with the team to assist in the complete, timely and accurate capture of risks.
- Ensure data is complete and accurate prior to internal and external distribution and uploading of data to national learning systems.
- Provide support and cover for other functions during periods of leave within the wider team.
- Support the ongoing development of systems and processes, working collaboratively with the team and external system provider.
- Occasional travel to other Trust locations.
Job description
Job responsibilities
- Provide continuous oversight of incidents across the Trust, providing assurance around the timely and accurate capture in the Local Risk and Incident Management System and management of these through the appropriate workflows.
- Monitor the teams central mailbox and respond to all user requests and enquiries received, on a timely basis.
- Support user understanding and implementation of the Trusts Local Risk and Incident Management System and associated workflows, through provision of support, training and guidance.
- Provide relevant statistical and trend analysis and reporting to Trust governance committees and groups, supporting individual teams and services in their decision making and to learn lessons from the incidents and risks.
- Work with the team to assist in the complete, timely and accurate capture of risks.
- Ensure data is complete and accurate prior to internal and external distribution and uploading of data to national learning systems.
- Provide support and cover for other functions during periods of leave within the wider team.
- Support the ongoing development of systems and processes, working collaboratively with the team and external system provider.
- Occasional travel to other Trust locations.
Person Specification
Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Commitment to continuing personal development
Experience
Essential
- Ability to analyse data to identify trends and themes
- Experience of working with data capture systems and managing required workflows
- Generation and presentation of information for operational and reporting requirements
Desirable
- Experience in a similar healthcare role - particularly in the NHS
- Understanding of risk management practice
Skills
Essential
- Ability to manage issues, to research and investigate and challenge information
- Ability to communicate potentially sensitive information with staff internally and externally
- Use of Microsoft office suite of products
- Track record problem solving / decision making
- Good telephone manner and general communication skills
Desirable
- Experienced in delivering training
Personal Qualities
Essential
- Professional attitude
- Resilient
- Highly organised and able to meet tight deadlines and work under pressure
- Flexible and adaptable
- Excellent to work as part of a team
- Active participation in professional and personal development
Other requirements
Essential
- Required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010)
Person Specification
Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Commitment to continuing personal development
Experience
Essential
- Ability to analyse data to identify trends and themes
- Experience of working with data capture systems and managing required workflows
- Generation and presentation of information for operational and reporting requirements
Desirable
- Experience in a similar healthcare role - particularly in the NHS
- Understanding of risk management practice
Skills
Essential
- Ability to manage issues, to research and investigate and challenge information
- Ability to communicate potentially sensitive information with staff internally and externally
- Use of Microsoft office suite of products
- Track record problem solving / decision making
- Good telephone manner and general communication skills
Desirable
- Experienced in delivering training
Personal Qualities
Essential
- Professional attitude
- Resilient
- Highly organised and able to meet tight deadlines and work under pressure
- Flexible and adaptable
- Excellent to work as part of a team
- Active participation in professional and personal development
Other requirements
Essential
- Required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
