Job summary
A rare opportunity has arisen for a Digital Application Support to join our award winning Digital team and support the successful implementation of a range of strategic digital projects across all relevant Business Units/Directorates in Hertfordshire Community NHS Trust (HCT).
We are looking for an individual who is passionate, motivated, reliable and has excellent innovation & organisation skills, with previous experience in a similar role.
Main duties of the job
- Be responsible for ensuring end-users understand how to use the applications/systems and resolve any issues as part of the handover to business as usual on project closure
- Have advanced knowledge in all software supported by this team by enhancing knowledge of the systems from a technical aspect but also the way it is utilised by our organisation
- Provide specialist training to new users in the relevant applications/systems to ensure operational processes run smoothly and enable users to conduct their work.
- Work alongside the Project Managers to maintain apps, software and other organisational systems.
- Implement departmental policies within own working area and propose changes to working practices as a result of new guidelines or legislation.
- Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally. Expected to be the key specialist in software that the team supports
About us
A big thank you for considering joining us atHertfordshire Community NHS Trust.
You'll find it a great place to work with many benefits offered to you as a member of our staff.
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
We welcome diversity in our workforce and are interested in applicants from all backgrounds. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Please visit the Gov.UK website for details.
We will communicate any interview arrangements via e-mail so please check the Inbox which you give on your application form on a regular basis as we may be trying to get in touch!
In submitting an application you authorise HCT to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible -Apply now.
You've made a great decision to apply to join to HCT. We're looking forward to taking the next steps of the journey with you.
Job description
Job responsibilities
- Provide technical support regarding a spectrum of software.
- Monitor the status of applications and report/ resolve any issues that occur.
- Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.
- Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
- Define, develop, and provide an application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers.
- Manage application projects and assist users to run their application projects, providing technical and project management input where required.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- Analyse user processes and produce data and process flow diagrams as well as;
- reports and recommendations for improvements.
- Be able to grasp technical concepts and new product functionality quickly
- Be responsible for planning, organising, and managing their own workload effectively to maintain an efficient service, adhering to timescales in an environment where priorities are frequently changing.
- Develop, implement, and maintain effective systems and processes to ensure effective administrative support, making maximum use of technology.
- Manage, co-ordinate and implement initiatives and events as required, ensuring all necessary elements are covered and deadlines achieved.
- Prioritise workload and tasks, plan own timetable working within the constraints of deadlines.
- Engage with staff at all levels, responding to queries relating to digital project matters.
- Be a good communicator confident, clear, and warm with a flexible and constructive approach to staff and the team alike.
- Take the lead on creating, updating, and uploading new and updated documents onto the internal intranet/external internet.
- Support the team in progressing the Digital strategy.
- Actively participate in meetings.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
- Provide technical support regarding a spectrum of software.
- Monitor the status of applications and report/ resolve any issues that occur.
- Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.
- Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
- Define, develop, and provide an application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers.
- Manage application projects and assist users to run their application projects, providing technical and project management input where required.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- Analyse user processes and produce data and process flow diagrams as well as;
- reports and recommendations for improvements.
- Be able to grasp technical concepts and new product functionality quickly
- Be responsible for planning, organising, and managing their own workload effectively to maintain an efficient service, adhering to timescales in an environment where priorities are frequently changing.
- Develop, implement, and maintain effective systems and processes to ensure effective administrative support, making maximum use of technology.
- Manage, co-ordinate and implement initiatives and events as required, ensuring all necessary elements are covered and deadlines achieved.
- Prioritise workload and tasks, plan own timetable working within the constraints of deadlines.
- Engage with staff at all levels, responding to queries relating to digital project matters.
- Be a good communicator confident, clear, and warm with a flexible and constructive approach to staff and the team alike.
- Take the lead on creating, updating, and uploading new and updated documents onto the internal intranet/external internet.
- Support the team in progressing the Digital strategy.
- Actively participate in meetings.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person Specification
Qualifications and Training
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continuous professional development (CPD)
Desirable
- Experience in project management, financial management or supporting change management processes
- Other relevant experience/qualifications/training
Experience and Knowledge
Essential
- Knowledge of project management methodologies and/or health information/corporate systems development
- Knowledge of digital applications
- Experience in developing and delivering training programmes.
Desirable
- Digital e form development
- Knowledge of TPP SystmOne
Skills and Abilities
Essential
- Diplomatic, skills for nurturing key relationships and maintaining networks
- Advanced IT skills in analysing reporting on and presenting complex data
Personal Qualities
Essential
- Ability to cope calmly and sensitively to stressful situations
- Ability to work on own initiative and organise own workload, allocating work as necessary
- Ability to deal with frequent interruptions and to multitask
Other
Desirable
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Qualifications and Training
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continuous professional development (CPD)
Desirable
- Experience in project management, financial management or supporting change management processes
- Other relevant experience/qualifications/training
Experience and Knowledge
Essential
- Knowledge of project management methodologies and/or health information/corporate systems development
- Knowledge of digital applications
- Experience in developing and delivering training programmes.
Desirable
- Digital e form development
- Knowledge of TPP SystmOne
Skills and Abilities
Essential
- Diplomatic, skills for nurturing key relationships and maintaining networks
- Advanced IT skills in analysing reporting on and presenting complex data
Personal Qualities
Essential
- Ability to cope calmly and sensitively to stressful situations
- Ability to work on own initiative and organise own workload, allocating work as necessary
- Ability to deal with frequent interruptions and to multitask
Other
Desirable
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
