Dental Administrator

Hertfordshire Community NHS Trust

This job is now closed

Job summary

As an administrator for the Special care Dental Team we are looking to employ an administrator to support our expanding General Anaesthetic team

You will work with the current general anaesthetic (GA) team to provide comprehensive support to the Dental Team, undertaking a wide range of administrative tasks, including having personal responsibility for delegated tasks, this will include arranging appointments with parents and carers.

To be the point of contact for the GA team within the dental service in relation to communication with parents and/or care homes and support staff.

Main duties of the job

You will work closely with the GA team to provide specific administrative support for general anaesthetic services provided by the dental team.

You will plan and organise appointments. e.g. letters/calls/emails of explanation, or requesting further information or making adjustments which will need to be followed up and recorded.

You will plan your own time in order to maintain efficiency of the system and meet all deadlines and targets.

When required you will communicate with clinic and/or patients regarding their internal referral information and their upcoming appointments using tact and diplomacy skills. This may also require dealing with sensitive medical information and will include communication with special care patients, anxious patients, patients with cultural or language difficulties, carers, relatives, other health professionals such as GPs and dentists.

You will need to manage difficult situations when dealing with distressed patients who are enquiring about availability of treatment, waiting times etc. and who may be in pain.

You will need to communicate with clinical teams within the Dental service and with other healthcare professionals including General Medical and Dental Practices, care homes and hospital departments.

You will receive and deal with queries from patients which will require judgement with prioritisation.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust
You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

812-24-LL-DENT-GAADMIN-A

Job locations

Dental Department Marlowes Health and Wellbeing Centre

39-41 Marlowes

Hemel Hempstead

HP1 1LD

Job description

Job responsibilities

To respond to any direct or written communication with patients or professionals in a courteous and professional manner.

To deal with telephone, mail, e-mail efficiently and professionally, ensuring effective prioritisation for messages to appropriate clinic teams.

Ensure strict confidentiality of client identifiable information, staff files and databases.

You will provide nonclinical advice and information directly to patients/carers/ relatives/other staff.

You will support the GA team in all administration tasks to ensure the smooth running of the GA service

Please note all mandatory training will be given.

Job description

Job responsibilities

To respond to any direct or written communication with patients or professionals in a courteous and professional manner.

To deal with telephone, mail, e-mail efficiently and professionally, ensuring effective prioritisation for messages to appropriate clinic teams.

Ensure strict confidentiality of client identifiable information, staff files and databases.

You will provide nonclinical advice and information directly to patients/carers/ relatives/other staff.

You will support the GA team in all administration tasks to ensure the smooth running of the GA service

Please note all mandatory training will be given.

Person Specification

Essential and Desirable

Essential

Maths and English grade C or above or equivelant
High standard of adminstration experience
Ability to communicate with adults with a wide range of communication barriers
Experience of Word,Excel and emails.

Desirable

Knowledge of Dental software
Evidence of organisational skills and working to deadlines

Person Specification

Essential and Desirable

Essential

Maths and English grade C or above or equivelant
High standard of adminstration experience
Ability to communicate with adults with a wide range of communication barriers
Experience of Word,Excel and emails.

Desirable

Knowledge of Dental software
Evidence of organisational skills and working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.