Job summary
are YOU a highly motivated, organised and flexible senior administrator with leadership skills? If so, we are looking for a full time Band 5 senior administrator and office manager to be based at our Dental Office in St.Albans.
The Special Care Dental Service in Hertfordshire is an award winning NHS service who pride themselves on providing outstanding care for vulnerable people. Come and join our supportive and inclusive team.
Main duties of the job
The post holder is responsible for general office management as well as leadership, supervision and line management of administrative staff . They will also be responsible for developing, implementing and maintaining effective systems and processes to ensure effective administrative support is in place within the dental service. Applicants must have good organisational skills and significant experience working in administration. Warmth and empathy are important as you will have contact with vulnerable service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of dental software would be an advantage but not essential as training will be provided.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
Responsibilities:
- Develops, implements and maintains effective systems and processes to ensure effective administrative support is in place, optimising the use of technology. Regular review, evaluation, updating and re-design of these systems to meet increasing demand within dental service.
- Undertakes pieces of delegated project work, demonstrating the ability to work on own initiative for long periods of time, which includes data analysis and comparison work.
- Acts as a supportive and compassionate leader of the dental administration team at all times.
- Works with Senior administrator to ensure and monitor analysis of complex data.
- Ensures smooth process to book and cancel appointments.
- Maintenance and responsibility for diary within the dental R4 system.
Job description
Job responsibilities
Responsibilities:
- Develops, implements and maintains effective systems and processes to ensure effective administrative support is in place, optimising the use of technology. Regular review, evaluation, updating and re-design of these systems to meet increasing demand within dental service.
- Undertakes pieces of delegated project work, demonstrating the ability to work on own initiative for long periods of time, which includes data analysis and comparison work.
- Acts as a supportive and compassionate leader of the dental administration team at all times.
- Works with Senior administrator to ensure and monitor analysis of complex data.
- Ensures smooth process to book and cancel appointments.
- Maintenance and responsibility for diary within the dental R4 system.
Person Specification
Qualifications and Training
Essential
- NVQ Level 4 business or equivalent experience in similar role
- CSE English and Maths or equivalent qualification grade C and above
Experience and Knowledge
Essential
- oSignificant Experience working in an office environment and knowledge of full range of secretarial procedure
- oExperience of Line management of a group of staff.
- oExperience of designing and implementing effective office systems and processes including some project management work.
- oComputer literate including proficient use of all Microsoft Systems
- oSignificant Experience of data entry.
Desirable
- oSignificant secretarial experience with experience in health care setting
- oSignificant experience of line management/supervisory role.
- oConsiderable experience of project management work
Skills and abilities
Essential
- oAbility to lead using compassion and collaboration.
- oAbility to work on own initiative, problem solve where necessary, seek advice and escalate issues when required
- oAbility to develop implement and maintain effective systems and processes to ensure effective administrative support is in place, optimising the use of technology.
- oConsiderable empathy when dealing with all service users particularly due to vulnerable nature of many special needs patient groups.
- oExcellent verbal and written communication skills
Desirable
- oExperience of designing and implementing systems and processes
- oExperience working with special needs patients
General Skills
Essential
Personal Qualities
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Qualifications and Training
Essential
- NVQ Level 4 business or equivalent experience in similar role
- CSE English and Maths or equivalent qualification grade C and above
Experience and Knowledge
Essential
- oSignificant Experience working in an office environment and knowledge of full range of secretarial procedure
- oExperience of Line management of a group of staff.
- oExperience of designing and implementing effective office systems and processes including some project management work.
- oComputer literate including proficient use of all Microsoft Systems
- oSignificant Experience of data entry.
Desirable
- oSignificant secretarial experience with experience in health care setting
- oSignificant experience of line management/supervisory role.
- oConsiderable experience of project management work
Skills and abilities
Essential
- oAbility to lead using compassion and collaboration.
- oAbility to work on own initiative, problem solve where necessary, seek advice and escalate issues when required
- oAbility to develop implement and maintain effective systems and processes to ensure effective administrative support is in place, optimising the use of technology.
- oConsiderable empathy when dealing with all service users particularly due to vulnerable nature of many special needs patient groups.
- oExcellent verbal and written communication skills
Desirable
- oExperience of designing and implementing systems and processes
- oExperience working with special needs patients
General Skills
Essential
Personal Qualities
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Sandridge Gate
Unit 10, Sandridge Gate Business Centre, Ronsons Way, St Albans.
St Albans
AL4 9XR
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
