Job summary
Are you an administrator with excellent IT skills who also likes working with people? And who wants to develop their career into a more specialist area.
This is a new role in Leaning and Development team working on our training programme, supporting our Learning and Development Coordinators. You will work with staff across Hertfordshire Community Trust, as well as our trainers and the team.
You will be interested in developing yourself and others, and we will want you to complete an apprenticeship programme to help you in this role and for your own career aspirations.
The role is based at Howard Court in Welwyn Garden City and will be a mixture of office and home working days. We are happy to consider flexible working requests.
Main duties of the job
JOB PURPOSE SUMMARY:
This role is to provide support to the administration of the Trust training programmes to all staff groups, as agreed with the Learning and Development Coordinator.
Based at Howard Court, you will work with the team on the day to day management of individual training seminars and the Trust Learning Management System (My Learning Zone). You will set up the training rooms as required, working with trainers and welcoming staff to sessions.
You'll have daily contact with individual team members and managers by email and phone. You will respond to their queries, giving advice about the suitability of courses.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
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Job description
Job responsibilities
RESPONSIBILITIES / ACCOUNTABILITIES:
Under the supervision of the Learning and Development coordinator, you will undertake a wide range of administrative tasks, including data inputting into the Trust Learning Management System, managing the Learning and Development email correspondence and telephone queries.
This will include
Engaging proactively and reactively with all staff members and managers about booking queries and offer general advice on the suitability of specific sessions, booking staff onto training sessions.
Liaising with internal and external trainers to confirm their requirements and providing attendance lists and collating resources.
Providing day to day support for trainers at Howard Court including setting up training rooms and welcoming participants to sessions.
Administering HCT training programmes including booking delegates, generating attendance lists and printing resources, administering zoom and MS Team meetings marking performance
Using the Trust Learning Management System on a daily basis to create and amend individual training records, seminars and evaluations.
Organising your own day to day work and activities
Job description
Job responsibilities
RESPONSIBILITIES / ACCOUNTABILITIES:
Under the supervision of the Learning and Development coordinator, you will undertake a wide range of administrative tasks, including data inputting into the Trust Learning Management System, managing the Learning and Development email correspondence and telephone queries.
This will include
Engaging proactively and reactively with all staff members and managers about booking queries and offer general advice on the suitability of specific sessions, booking staff onto training sessions.
Liaising with internal and external trainers to confirm their requirements and providing attendance lists and collating resources.
Providing day to day support for trainers at Howard Court including setting up training rooms and welcoming participants to sessions.
Administering HCT training programmes including booking delegates, generating attendance lists and printing resources, administering zoom and MS Team meetings marking performance
Using the Trust Learning Management System on a daily basis to create and amend individual training records, seminars and evaluations.
Organising your own day to day work and activities
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent in English and Mathematics
- oApprenticeship / NVQ Level 3 Business & Administration or equivalent experience and knowledge
Experience
Essential
- oPrevious experience within an office environment as an administrator or similar
- Computer literate including proficient use of all Microsoft Systems
Desirable
- Knowledge of Training processes and practices
- Working for HCT
Experience
Essential
- oPrevious experience within an office environment as an administrator or similar
- oComputer literate including proficient use of all Microsoft Systems
- oWorking knowledge of at least one customised database
Skills/ personal criteria
Essential
- Effective communication at all levels
- Systematic approach to work
- Self-motivated and enthusiastic
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent in English and Mathematics
- oApprenticeship / NVQ Level 3 Business & Administration or equivalent experience and knowledge
Experience
Essential
- oPrevious experience within an office environment as an administrator or similar
- Computer literate including proficient use of all Microsoft Systems
Desirable
- Knowledge of Training processes and practices
- Working for HCT
Experience
Essential
- oPrevious experience within an office environment as an administrator or similar
- oComputer literate including proficient use of all Microsoft Systems
- oWorking knowledge of at least one customised database
Skills/ personal criteria
Essential
- Effective communication at all levels
- Systematic approach to work
- Self-motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
