Job summary
As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients .
You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.
Greeting and welcoming patients and visitors to the clinic.
Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.
Performing general office duties such as answering telephones, scanning and filing notes.
Undertake other duties that may occur from time to time as directed by senior management
Main duties of the job
Our Special Care Dental service requires an administrator to work at our Dental clinic
You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.
You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic
Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.
Dealing with telephone enquires
Previous experience of working with dental software is desirable.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Job description
Job responsibilities
Please see attached Job Description.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
Please see attached Job Description.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Person Specification
Education
Essential
- GCSE English and Maths or equivalent
- Computer Literate
Experience and Knowledge
Essential
- Administrative/clerical experience
- Working knowledge of Word, Excel, E-mail and Internet
- Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
- Experience of using electronic and paper based diary / appointment systems
Desirable
- Used Dental electronic booking systems
- Evidence working as part of a team
Skills and Abilities
Essential
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
Desirable
- Accurate typing at good speed
- An understanding of adults and children with a range of special care needs
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Education
Essential
- GCSE English and Maths or equivalent
- Computer Literate
Experience and Knowledge
Essential
- Administrative/clerical experience
- Working knowledge of Word, Excel, E-mail and Internet
- Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
- Experience of using electronic and paper based diary / appointment systems
Desirable
- Used Dental electronic booking systems
- Evidence working as part of a team
Skills and Abilities
Essential
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
Desirable
- Accurate typing at good speed
- An understanding of adults and children with a range of special care needs
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Dental Department
Marlowes Health and wellbeing Hemel Hempstead
The Marlowes
HP1 1LD
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
