Job summary
We are looking for an experienced administrator to take on this exciting role as Planned Care Admin Lead within the Integrated Care Co-ordination Hub (ICC), on a fixed term basis. The post incorporates the management of our existing Planned Care admin team and the Operational admin team.
The team are going through a period of change with a range of digital processes in the pipeline, so you will be highly motivated, forward thinking and enthusiastic in order to deal with the day to day challenges that arise. You will also need to work in conjunction with different stakeholders across the Trust.
Main duties of the job
The post holder will be required to provide comprehensive leadership support to the Planned Care administration team (including operational administrators and designated reception staff), identifying training needs, overseeing and co-ordinating the daily running of the team in conjunction with the community specialist service leads. Whilst being supported by the Business Support Manager, the post holder will be expected to work independently using their own initiative within procedural guidelines, to meet the needs of community specialist services and ensure activity is completed to a high level and within the agreed KPI's. The post holder will work with community specialist service leads to resolve issues, review changes and manage improvement processes.
The post holder will support the ICCC management team in all aspects of business planning and administration, providing reports, escalating issues and identifying areas for team development.
About us
A
big thank you for considering joining us at Hertfordshire Community NHS Trust
Youll
find it a great place to work with many benefits offered to you as a member of
our staff
We
put our patients, their families and carers at the centre of our vision -
Outstanding Services and Healthier Communities
Our
staff are proud to be Innovative, Caring and Agile in their work to help
achieve the Trust vision
We
welcome diversity in our workforce and are interested in applicants from all
backgrounds
We
dont want you to miss out so wed like you to know that if we have a high
level of interest in this role, the vacancy may close prior to the advertised
closing date, so please make your application as soon as possible - Apply now
Youve
made a great decision to apply to join to HCT - were looking forward to taking
the next steps of the journey with you.
Job description
Job responsibilities
The East & North Integrated care Co-ordination Hub manages referrals into a number of HCT community clinical services.
Our team of administrators act as the first point of contact for all patient and professional enquiries received via telephone calls, email and electronic referral system.
The efficient management of incoming referrals is essential in supporting the community based teams to prevent their patients from being admitted to hospital.
The Administrators are supported by admin leads and deputy admin team leads, whose key role is to supervise and co-ordinate the daily running of the team in liaison with the Team Lead
The Integrated Care Co-ordination Centre opening hours are Monday to Sunday 8.00am to 8.00pm, however the planned care team provides services Monday to Friday 8am-6pm. The successful candidate will be required to join the operational rota providing cover on occasional bank holidays
The post holder will be expected to manage a variety of IT systems to ensure sufficient cover for all services the team supports, equipment is ordered in a timely manner and performance is completed to a high standard.
See attached job description for full details
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19.
Job description
Job responsibilities
The East & North Integrated care Co-ordination Hub manages referrals into a number of HCT community clinical services.
Our team of administrators act as the first point of contact for all patient and professional enquiries received via telephone calls, email and electronic referral system.
The efficient management of incoming referrals is essential in supporting the community based teams to prevent their patients from being admitted to hospital.
The Administrators are supported by admin leads and deputy admin team leads, whose key role is to supervise and co-ordinate the daily running of the team in liaison with the Team Lead
The Integrated Care Co-ordination Centre opening hours are Monday to Sunday 8.00am to 8.00pm, however the planned care team provides services Monday to Friday 8am-6pm. The successful candidate will be required to join the operational rota providing cover on occasional bank holidays
The post holder will be expected to manage a variety of IT systems to ensure sufficient cover for all services the team supports, equipment is ordered in a timely manner and performance is completed to a high standard.
See attached job description for full details
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19.
Person Specification
Qualifications/Training
Essential
- A degree level qualification or equivalent management knowledge and experience
- Business Administration qualification or equivalent experience of creating and developing office systems.
Desirable
- oEvidence of continuing professional development
Skills
Essential
- Ability to communicate sensitively and diplomatically at all levels
- Excellent verbal and written communication skills.
- Analysis of business performance information, decisions on meeting business targets, highlighting performance information
- Excellent organisational skills with the ability to work to pre-determined deadlines.
- Team player, supporting equality and valuing diversity.
- Demonstrate the ability to remain organised and focused on current work when interrupted by telephone calls, team queries and visitors to the office
- On a daily basis be able to reprioritise tasks in response to changing and unexpected demands for additional urgent work or new deadlines
- Demonstrates innovative ideas and practices.
Desirable
- Ability to manage staff across a hybrid model of office and home working
Experience and Knowledge
Essential
- Experience of working in the NHS or similar large, complex organisation.
- Office management experience in a busy office environment
- Comprehensive knowledge and experience of Microsoft Office Suite.
- Line management/supervisory experience
Desirable
- Project Management experience.
- Experience of developing training plans
- Knowledge of safeguarding processes
Person Specification
Qualifications/Training
Essential
- A degree level qualification or equivalent management knowledge and experience
- Business Administration qualification or equivalent experience of creating and developing office systems.
Desirable
- oEvidence of continuing professional development
Skills
Essential
- Ability to communicate sensitively and diplomatically at all levels
- Excellent verbal and written communication skills.
- Analysis of business performance information, decisions on meeting business targets, highlighting performance information
- Excellent organisational skills with the ability to work to pre-determined deadlines.
- Team player, supporting equality and valuing diversity.
- Demonstrate the ability to remain organised and focused on current work when interrupted by telephone calls, team queries and visitors to the office
- On a daily basis be able to reprioritise tasks in response to changing and unexpected demands for additional urgent work or new deadlines
- Demonstrates innovative ideas and practices.
Desirable
- Ability to manage staff across a hybrid model of office and home working
Experience and Knowledge
Essential
- Experience of working in the NHS or similar large, complex organisation.
- Office management experience in a busy office environment
- Comprehensive knowledge and experience of Microsoft Office Suite.
- Line management/supervisory experience
Desirable
- Project Management experience.
- Experience of developing training plans
- Knowledge of safeguarding processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
