Job summary
Are you looking for a receptionist role?
£9/£10 per hour
Hertfordshire Community NHS Trust provides a wide range of care in people's homes, children's centres, local health centres and in its community hospitals. We employ around 3,000 members of staff who are at the forefront of NHS care and support.
Our Trust is looking for an enthusiastic, proactive, receptionist with previous experience of working in a client focused role, ideally in Health services. You will be the first point of contact for telephone and face to face enquiries from patients, their relatives and carers, health professionals and the general public and you will support the smooth running of the clinic at Baldock using your good administrative and computer skills.
Main duties of the job
The successful applicant will maintain the smooth running of the reception area and demonstrate excellent communication skills, initiative, efficiency and motivation ensuring prompt attention is given to enquiries from staff, patients and visitors. Days to be worked will be Monday and Tuesday. Support will be given for training within the framework of our supervision and appraisal systems.
You must hold a full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).
About us
A
big thank you for considering joining us at Hertfordshire Community NHS Trust
Youll
find it a great place to work with many benefits offered to you as a member of
our staff
We
put our patients, their families and carers at the centre of our vision -
Outstanding Services and Healthier Communities
Our
staff are proud to be Innovative, Caring and Agile in their work to help
achieve the Trust vision
We
welcome diversity in our workforce and are interested in applicants from all
backgrounds
We
dont want you to miss out so wed like you to know that if we have a high
level of interest in this role, the vacancy may close prior to the advertised
closing date, so please make your application as soon as possible - Apply now
Youve
made a great decision to apply to join to HCT - were looking forward to taking
the next steps of the journey with you.
Job description
Job responsibilities
The post holder will be required to:Communicate effectively dealing with queries, enquiries, appointments, telephone calls and emails with service users and professionals.Communicate with members of the public and professionals about clinic activities and take part in the administration of updating, equipment and supplies.
Provide an information sign-posting service to patients and visitors in relation to other offsite services provided for health and well-being.Communicate with the various tenant services on a daily basis to update them on patient flows and/or any premises related issues.Provide general support and cover for colleagues during annual leave/sickness. This will sometimes be at other sites.Manage the Estates related aspects of the premises by daily reporting of maintenance jobs, monitoring follow up, and maintaining premises documentation.Monitor cleanliness of the premises and communicate progress or improvements required with the evening cleaning team by means of a job log book, or communicating directly with them or their line management.Undertake other duties that may occur from time to time as directed by senior management.
Utilise the electronic booking system for Clinic Sessions and room bookings, ensuring accurate recording as well as making sure overlaps do not occur.Take bookings for the centre services on a daily basis.Input on SystmOne as required.Responsible for managing general storage and filing for centre.
Please see attached Job Description in documents for further information and training requirements for this role.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
Job description
Job responsibilities
The post holder will be required to:Communicate effectively dealing with queries, enquiries, appointments, telephone calls and emails with service users and professionals.Communicate with members of the public and professionals about clinic activities and take part in the administration of updating, equipment and supplies.
Provide an information sign-posting service to patients and visitors in relation to other offsite services provided for health and well-being.Communicate with the various tenant services on a daily basis to update them on patient flows and/or any premises related issues.Provide general support and cover for colleagues during annual leave/sickness. This will sometimes be at other sites.Manage the Estates related aspects of the premises by daily reporting of maintenance jobs, monitoring follow up, and maintaining premises documentation.Monitor cleanliness of the premises and communicate progress or improvements required with the evening cleaning team by means of a job log book, or communicating directly with them or their line management.Undertake other duties that may occur from time to time as directed by senior management.
Utilise the electronic booking system for Clinic Sessions and room bookings, ensuring accurate recording as well as making sure overlaps do not occur.Take bookings for the centre services on a daily basis.Input on SystmOne as required.Responsible for managing general storage and filing for centre.
Please see attached Job Description in documents for further information and training requirements for this role.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.
Person Specification
Qualifications and Training
Essential
- Good level of education/GCSE incl. English Language
- Relevant NVQ level 3 or working towards the same
- Ability to work without direct supervision
Experience and Knowledge
Essential
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
- A good working knowledge of Microsoft Office packages
- Experience of working with the general public
- Experience of working in the NHS
Skills and Abilities
Essential
- To be friendly and welcoming
- To be patient and understanding
- follow instructions and procedures
- work accurately and methodically to daily, weekly and annual tasks
- work in a team but use their own initiative
- work with all types of people
- be confident using the phone
- Good keyboard/IT skills with the ability to accurately input data
Personal qualities
Essential
- Excellent interpersonal skills
- Flexible working to meet the needs of the service
- Positive "can do" attitude, capable of dealing with nonroutine activities
- Ability to adapt to change and develop services and systems to meet changing needs
- Problem solver
Other requirements
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Qualifications and Training
Essential
- Good level of education/GCSE incl. English Language
- Relevant NVQ level 3 or working towards the same
- Ability to work without direct supervision
Experience and Knowledge
Essential
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
- A good working knowledge of Microsoft Office packages
- Experience of working with the general public
- Experience of working in the NHS
Skills and Abilities
Essential
- To be friendly and welcoming
- To be patient and understanding
- follow instructions and procedures
- work accurately and methodically to daily, weekly and annual tasks
- work in a team but use their own initiative
- work with all types of people
- be confident using the phone
- Good keyboard/IT skills with the ability to accurately input data
Personal qualities
Essential
- Excellent interpersonal skills
- Flexible working to meet the needs of the service
- Positive "can do" attitude, capable of dealing with nonroutine activities
- Ability to adapt to change and develop services and systems to meet changing needs
- Problem solver
Other requirements
Essential
- Willingness to uphold the Trust's values
- Eligible to live and work in the UK
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
