Job summary
An exciting opportunity has arisen for a Senior Administrator to join our ever evolving team providing Administrative support to the Positive behaviour, Autism, Learning disability, Mental health Service (PALMS).
We are seeking to appoint a motivated and forward thinking Senior Administrator who can work flexibly and is committed to supporting the development of PALMS. The role will initially be fixed term for 1 year. PALMS are open to flexible working and therefore part time hours would be considered.
Main duties of the job
The ideal candidate will:
- Be a hardworking, well organised and adaptable individual
- Be able to evaluate and prioritise work, responding quickly to daily changes in work pattern
- Be able to work in a team environment and make valuable contributions
- Have an excellent telephone manner, communicating with professionals and families with tact and sensitivity
- Have excellent written and verbal communication skills
- Have excellent touch typing skills and be able to type from digitally dictated files
PALMS is a friendly, cohesive and proactive team who value feedback. We empower all team members to contribute to the continuous development of the service and welcome innovation and change.
About us
PALMS works across Hertfordshire providing a specialist multi-disciplinary approach. PALMS is a CAMHS commissioned service which offers individually tailored support for children and young people (CYP), aged 0-18 who have a global learning disability and/or Autism Spectrum Disorder, helping families to manage challenging behaviour, toileting, feeding and sleeping concerns which have not benefitted from community interventions and/or to support mental health needs which cannot be met with reasonable adjustment by other CAMHS services. Interventions include workshops, intervention groups, individual therapy, parent as therapist sessions, and a family clinic. PALMS aims to keep children and young people with their families thereby improving outcomes for all family members. PALMS predominantly applies narrative, systemic, positive behaviour, and bio-psycho social models adhering to the STOMP / STAMP and Transforming Care Agendas.
Job description
Job responsibilities
We can offer you:
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.
Closing date: midnight 24th SeptemberInterview date: 6th October
Job description
Job responsibilities
We can offer you:
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.
Closing date: midnight 24th SeptemberInterview date: 6th October
Person Specification
Training and Qualifications
Essential
- NVQ3 RSA3 or equivalent
- GCSE English and Maths
- Computer literate and proficient in the use of: oMS Word oMS Outlook oMS Excel oMS PowerPoint
- Fast and accurate typing skills including copy typing and audio typing
Experience
Essential
- Significant secretarial experience with experience in health care setting
- Working in an office environment and knowledge of full range of secretarial procedures
- Working as part of a team
Knowledge and Skills
Essential
- Excellent verbal and written communication skills
- Knowledge and experience of working with IT software programmes such as data collection systems
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies.
- bility to acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- To be able to present written information in a format that is clear, legible and correctly spelt. Ability to organise office routines and develop associated policies to be shared across other the service.
- Ability to maintain judgment under pressure and work within agreed deadlines.
- Ability to negotiate with parents to organise clinics for members of the team.
- Ability to work independently and manage and prioritise own workload.
- Ability to provide training and support to the team in using data entry system, word processing, telephone system if required
- o maintain a professional telephone manner at all times to make and receive telephone calls.
Personal Abilities
Essential
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- Ability to demonstrate empathy, sensitivity and tact.
- Ability to promote positive and effective working relationships both internally and externally to the Trust
- Ability to work as a team member and to maintain good working relationships at all levels
Other Specifications
Essential
- Car driver (unless having a disability as defined by the Equality Act 2010)
Person Specification
Training and Qualifications
Essential
- NVQ3 RSA3 or equivalent
- GCSE English and Maths
- Computer literate and proficient in the use of: oMS Word oMS Outlook oMS Excel oMS PowerPoint
- Fast and accurate typing skills including copy typing and audio typing
Experience
Essential
- Significant secretarial experience with experience in health care setting
- Working in an office environment and knowledge of full range of secretarial procedures
- Working as part of a team
Knowledge and Skills
Essential
- Excellent verbal and written communication skills
- Knowledge and experience of working with IT software programmes such as data collection systems
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies.
- bility to acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- To be able to present written information in a format that is clear, legible and correctly spelt. Ability to organise office routines and develop associated policies to be shared across other the service.
- Ability to maintain judgment under pressure and work within agreed deadlines.
- Ability to negotiate with parents to organise clinics for members of the team.
- Ability to work independently and manage and prioritise own workload.
- Ability to provide training and support to the team in using data entry system, word processing, telephone system if required
- o maintain a professional telephone manner at all times to make and receive telephone calls.
Personal Abilities
Essential
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- Ability to demonstrate empathy, sensitivity and tact.
- Ability to promote positive and effective working relationships both internally and externally to the Trust
- Ability to work as a team member and to maintain good working relationships at all levels
Other Specifications
Essential
- Car driver (unless having a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
