Receptionist - Worcester City Inpatient Unit
This job is now closed
Job summary
Are you caring and compassionate, highly organised and enjoy fast-paced patient-facing roles? If so we are looking for you to join our friendly Reception Team. Representing our busy community hospital, the role will be working front of house on reception where you may deal with incoming telephone calls and face to face enquiries from patients, colleagues, and visitors. You will support the clinicians and be part of the wider ward clerking team within the community hospital setting. The role is varied and you will form close working relationships with the administration and clinical team. This post is for 37.5 hours and our core hours are 08:00-16:00 Monday to Friday.
We will provide you with resources to develop and progress a long term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
Main duties of the job
- Meet and greet visitors, contractors, couriers and delivery personnel
- Maintain a professional demeanour
- Able to multi-task and think on your feet
- Scanning, photocopying, laminating, uploading of documents
- Report any faulty equipment to facilities
- Ensure Reception is clean and tidy
- Keep noticeboards up to date
- Answer incoming phone calls from patients, relatives and other outside agencies
- Direct visitors to different departments as appropriate
- Support general in person enquiries at the desk
- Dealing with car parking queries
- Scanning of clinical notes
- Booking transport for patients
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
- Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Details
Date posted
20 February 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year (£11.45 per hour)
Contract
Permanent
Working pattern
Full-time
Reference number
C9798-5776
Job locations
Worcester City Inpatient Unit
Timberdine Close
Worcester
WR5 2DD
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Worcester City Inpatient Unit
Timberdine Close
Worcester
WR5 2DD
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Herefordshire and Worcestershire Health and Care NHS Trust's privacy notice (opens in a new tab)