Job summary
Part time (24
hours over 4 evenings 17:30- 23:30)
Do you want to
be challenged? Do you want to work less hours for more money, as all shifts are
paid at unsociable rate! DO you want to have your days free to spend time with
the family or partake in hobbies?
If you answer
yes to any of these, look no further we have the perfect job for you.
You will be
working with a team of admin supports within the Countywide Evening and night
hub at Droitwich Health Centre.
We are looking
for candidates with good communication skills, a flexible approach and
enthusiasm to work within the team. You
should be a committed, highly-motivated and forward-thinking individual who is
a good team player.
The successful
candidate will also assist the team to develop and achieve team and
organizational objectives. They will also participate in staff meetings and
training & development activities as necessary to ensure their skills and
knowledge are up to date.
Main duties of the job
The successful
candidate will support nursing staff in triaging and planning patient visits
whilst maintaining the individuals privacy and dignity, values diversity and
respects cultural and individual rights and choices. This will involve taking
calls direct from patients and their families, and other services such as the
Ambulance service, GP out of hours, and discharging hospitals. Then assisting
the Registered nurses in allocating visits through IT systems to the nurses
working across the County.
About us
At Herefordshire and Worcestershire Health and Care NHS
Trust, we are working together to deliver outstanding care. We run community hospitals and community health
services across Worcestershire and provide mental health and learning
disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people
of all ages, experiencing both physical and/or mental health conditions from
over 100 sites.
We will support you to thrive; offer flexible working
options for a great work-life balance, help you fulfil your ambitions, and
empower you to make positive changes within your team or service. Its why we
were named Large Apprenticeship Employer of the Year award at the 2022
Worcestershire Apprenticeship Awards. We
value diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer
- 27 days leave plus bank holidays,
increasing up to 33 days with long service
- Generous NHS pension and enhanced
pay when you work unsocial hours
- Flexible and agile working
opportunities
- Great maternity, paternity, and
adoption support
- Wide range of staff networks such
as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and
online benefits including excellent cycle to work and car salary sacrifice
schemes
- Health and wellbeing
opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
You will be
joining the Evening element of one of our dynamic and supportive Neighbourhood
Teams to provide a 24-hour admission avoidance service to the population of
Worcestershire which encompasses both urban and rural areas.
We are looking
for candidates with good communication skills, a flexible approach and
enthusiasm to work within the team. You
should be a committed, highly motivated and forward-thinking individual who is
a good team player.
The successful
candidate will also assist the team to develop and achieve team and
organizational objectives. They will also participate in staff meetings and
training & development activities as necessary to ensure their skills and
knowledge are up to date.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
You will be
joining the Evening element of one of our dynamic and supportive Neighbourhood
Teams to provide a 24-hour admission avoidance service to the population of
Worcestershire which encompasses both urban and rural areas.
We are looking
for candidates with good communication skills, a flexible approach and
enthusiasm to work within the team. You
should be a committed, highly motivated and forward-thinking individual who is
a good team player.
The successful
candidate will also assist the team to develop and achieve team and
organizational objectives. They will also participate in staff meetings and
training & development activities as necessary to ensure their skills and
knowledge are up to date.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Skills & Abilities
Essential
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills these will be tested at interview
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Skills & Abilities
Essential
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills these will be tested at interview
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Droitwich Medical Centre
Ombersley Street East
Droitwich
Worcestershire
WR9 8RD
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
