Administration Assistant
This job is now closed
Job summary
We are excited to be recruiting an individual to join the Community Specialist Palliative Care team for North Worcestershire.
The team is made up of two Consultants in Palliative Medicine, a Clinical Psychologist, and a group of nine highly skilled Clinical Nurse Specialists. As a team we support patients, families and Health Care Professionals address unresolved complex issues associated with life limiting illness at the time when this is needed for patients living in the North of Worcestershire. The team is supported by a Senior Medical Secretary and Administration Assistant
We are looking for an enthusiastic and motivated individual who is organised and able to work on their own initiative. You will need to have excellent literacy, communication and word processing skills, as well as experience of diary and email management in outlook.
Previous experience of working with EMIS would be beneficial but not essential as training will be provided.
As a member of the Community Specialist Palliative Care Team and an employee of our Trust you will benefit from;
- Working within a supportive and valued team of professionals
- Continuous Professional Development
- Flexible working, allowing you to maintain work-life balance
- Access to LGBT, BAME, Disability and Carers Forums
- Wellbeing and support programmes
- A wide range of NHS discounts
Main duties of the job
The successful candidate will be the first point of contact to the service. A normal day will most likely see you completing the following tasks;
Be the first point of telephone contact to our patients, families or health professional by taking all telephone queries, highlighting important message to key senior staff and ensuring all messages are appropriately logged.
Following a period of training you will signpost patients/relatives as appropriate
Managing the effective use of the generic email inbox and its correspondence
Registration of referrals
Book ambulance transfers
Request clinical information for patients who have been assessed in other NHS organisations
Contact patients/relatives as required to advise them of changes to appointments
While there will be some flexibility in the role, we advise our patients that we will respond to all calls received before 4pm therefore we would be looking for someone in the main to be covering up until 4:30pm Monday to Friday to help us achieve this service obligation.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
- Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Details
Date posted
20 December 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year (£11.45 per hour)
Contract
Permanent
Working pattern
Full-time
Reference number
C9798-5528
Job locations
Princess of Wales Community Hospital
Stourbridge Road
Bromsgrove
B61 0BB
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Princess of Wales Community Hospital
Stourbridge Road
Bromsgrove
B61 0BB
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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