Job summary
An excellent opportunity has arisen for a B2 Combined
Healthcare Support worker/receptionist to join our friendly team at Kidderminster
Sexual Health Clinic.. We pride ourselves in providing outstanding sexual
health care to patients across the Wyre Forest, as part of a county wide sexual
health service.
We currently have a 20 hour post available which can be
worked over 3 and 4 days on a rota basis. The role includes 1 Saturday morning
and early evening work.
The base is Kidderminster Health Cnetre although
flexibility is expected to help cover other areas within Worcestershire if
required
This post is an excellent opportunity to develop both
clinical and administrative skills within sexual health services. We will
provide the resources for you to develop and progress and offer flexibility,
continual professional development as well as a wide range of wellbeing and
support.
We are a welcoming, friendly, supportive team who are
professional, well organised and proud of the services we deliver.
This
role requires you to have current right to work in the UK which enables you to
undertake the role without need of sponsorship. Given the current UK
immigration regulations this role is not eligible for sponsorship and therefore
it is not possible for the Trust to sponsor applicants.
Main duties of the job
On a day to day basis you will provide a range of
reception/clerical duties which include meeting, greeting and registering
patients, either face to face or by telephone, as a first point of call for
patients presenting to sexual health services.
You will also assist clinical teams in delivering sensitive care to both
male and female patients; by acting as a chaperone during examinations and
procedures always promoting their dignity and comfort.
Your role includes the opening and closing of clinics,
cleaning, stocking and maintaining the clinic environment.
There is the opportunity to learn to take blood from
patients, and be involved in the processing and preparation of collecting
samples from patients
About us
We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We
provide our staff with direct access to a wealth of resources to support their
wellbeing including wellbeing festivals and access to free online exercise
classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Job description
Job responsibilities
- Assist and support the Sexual Health Service teams.
- Provide a range of reception / clerical duties that
reflects the meeting, greeting and registration needs of patients in the
service, hub and spokes. Assisting clinical team in delivering care to both
male and female patients; by acting as a chaperone asrequired during examinations and procedures, stocking
clinical areas and maintaining the clinical environment.
- Responsibility for the registration of patients and correct
filing of patients records.
- Input required data onto the computer system to ensure
service can collate national statutory data related to episodes / attendance.
- Collate patients notes and laboratory reports for
screening by nursing/medical staff.
- Basic clerical tasks e.g. photocopying, filing etc.
- Undertake word processing as required, to produce
routine letters, memos, labels etc.
- Operate fax machine and telephone answering machine.
- Receive and dispatch clinic post.
- Assist colleagues during the sensitive examination and
treatment of patients within the department, promoting their dignity and
comfort at all times.
- Work in a caring, professional and co-operative way with
patients, their significant others and colleagues.
- Take blood and other samples from patients, including as
no talk tests and assist in the preparation and processing of laboratory
samples.
- Undertake condom demonstrations and pregnancy tests.
- Stock clinical areas and maintain the clinical
environment, to include cleaning-up / re-stocking of work areas after use, to
include wiping down all surfaces at the end of each shift or session
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
- Assist and support the Sexual Health Service teams.
- Provide a range of reception / clerical duties that
reflects the meeting, greeting and registration needs of patients in the
service, hub and spokes. Assisting clinical team in delivering care to both
male and female patients; by acting as a chaperone asrequired during examinations and procedures, stocking
clinical areas and maintaining the clinical environment.
- Responsibility for the registration of patients and correct
filing of patients records.
- Input required data onto the computer system to ensure
service can collate national statutory data related to episodes / attendance.
- Collate patients notes and laboratory reports for
screening by nursing/medical staff.
- Basic clerical tasks e.g. photocopying, filing etc.
- Undertake word processing as required, to produce
routine letters, memos, labels etc.
- Operate fax machine and telephone answering machine.
- Receive and dispatch clinic post.
- Assist colleagues during the sensitive examination and
treatment of patients within the department, promoting their dignity and
comfort at all times.
- Work in a caring, professional and co-operative way with
patients, their significant others and colleagues.
- Take blood and other samples from patients, including as
no talk tests and assist in the preparation and processing of laboratory
samples.
- Undertake condom demonstrations and pregnancy tests.
- Stock clinical areas and maintain the clinical
environment, to include cleaning-up / re-stocking of work areas after use, to
include wiping down all surfaces at the end of each shift or session
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g.GCSE Grade A-C, NVQ2) in a Health related subject or Business Administration or a good standard of general education to GCSE level and will be expected to undertake both Level 2 qualifications on appointment to post
- Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill.
- Completed Care Certificate standards.
Experience
Essential
- Recent reception and general clerical work experience or Recent Healthcare Assistant experience
- Experience of communicating effectively with people in various situations
Desirable
- Previous, relevant experience in an NHS environment
Knowledge
Essential
- Working knowledge of Microsoft Office Word, Excel, Outlook
Skills & Abilities
Essential
- A positive attitude and able to act on feedback
- Ability to communicate clearly and effectively in English in both verbal and written formats
Additional Criteria
Essential
- Ability to work as part of a team and independently
- Positive non-judgemental approach
- Willingness to undertake relevant training.
- Ability to offer flexibility of working to meet needs of the service.
- Able to meet the travel requirements of the role .
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g.GCSE Grade A-C, NVQ2) in a Health related subject or Business Administration or a good standard of general education to GCSE level and will be expected to undertake both Level 2 qualifications on appointment to post
- Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill.
- Completed Care Certificate standards.
Experience
Essential
- Recent reception and general clerical work experience or Recent Healthcare Assistant experience
- Experience of communicating effectively with people in various situations
Desirable
- Previous, relevant experience in an NHS environment
Knowledge
Essential
- Working knowledge of Microsoft Office Word, Excel, Outlook
Skills & Abilities
Essential
- A positive attitude and able to act on feedback
- Ability to communicate clearly and effectively in English in both verbal and written formats
Additional Criteria
Essential
- Ability to work as part of a team and independently
- Positive non-judgemental approach
- Willingness to undertake relevant training.
- Ability to offer flexibility of working to meet needs of the service.
- Able to meet the travel requirements of the role .
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
