Job summary
Podiatry Arrow Team in Worcestershire requires a skilled and
well-motivated administrative assistant to work alongside our senior
administrator.
This is a 27.5 hour
post, part time hours would be considered with a minimum of 18.75 hours. The successful applicant will work across the
locality including Evesham, Droitwich and Redditch , supported by a team of
experienced administrators .
We require an
individual who is self-driven, reliable, and who also works well within a team
and communicates effectively.
You will be supported
in this post with Trust and Service Induction, as well as with guidance and
supervision from our existing team.
We are happy to
negotiate flexible working hours to fit with individual needs as well as
fulfilling the requirements of the Service.
Main duties of the job
A
typical day will involve collecting and processing incoming and outgoing mail;
responding to emails in a timely manner; answering the phone to patients,
carers and colleagues; processing referrals; creating appointments for the
clinical team and arranging home visits; ordering and maintaining supplies, and
general administrative duties.
You
will work independently under the guidance of the senior administrator / team
lead .
About us
At Herefordshire and Worcestershire Health and Care NHS
Trust, we are working together to deliver outstanding care. We run community hospitals and community health
services across Worcestershire and provide mental health and learning
disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people
of all ages, experiencing both physical and/or mental health conditions from
over 100 sites.
We will support you to thrive; offer flexible working
options for a great work-life balance, help you fulfil your ambitions, and
empower you to make positive changes within your team or service. Its why we
were named Large Apprenticeship Employer of the Year award at the 2022
Worcestershire Apprenticeship Awards. We
value diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer
- 27 days leave plus bank holidays,
increasing up to 33 days with long service
- Generous NHS pension and enhanced
pay when you work unsocial hours
- Flexible and agile working
opportunities
- Great maternity, paternity, and
adoption support
- Wide range of staff networks such
as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
- Health service discounts and
online benefits including excellent cycle to work and car salary sacrifice
schemes
- Health and wellbeing
opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Undertake
administrative duties specific to the role eg typing standard keyboard skills
required, data inputting, filing, scanning, referral processing, adding
appointments to clinicians diaries and home visits.
- Add new patient
spells and referral on the system in a timely manner.
- Answer and deal with
telephone enquiries in a professional manner seeking guidance as required,
recording details accurately and forwarding to the relevant member of the team
in a timely manner
- Process incoming and
outgoing mail
- Order and maintain
stock supplies
- Prepare for and attend
appraisal meetings and participate in any relevant training programmes required
by the Trust
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
- Undertake
administrative duties specific to the role eg typing standard keyboard skills
required, data inputting, filing, scanning, referral processing, adding
appointments to clinicians diaries and home visits.
- Add new patient
spells and referral on the system in a timely manner.
- Answer and deal with
telephone enquiries in a professional manner seeking guidance as required,
recording details accurately and forwarding to the relevant member of the team
in a timely manner
- Process incoming and
outgoing mail
- Order and maintain
stock supplies
- Prepare for and attend
appraisal meetings and participate in any relevant training programmes required
by the Trust
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Additional Criteria
Essential
- Ability to meet the travel requirements of the role
- Professional manner as a representative of the Trust and Service.
Qualifications
Essential
- Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of clerical/office procedures and administrative systems
- Working knowledge of Microsoft Office; Word; Excel, Outlook
Desirable
- Experience using Carenotes
Skills & Abilities
Essential
- Good organisational skills
- Good level of literacy and numeracy
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Standard IT skills these will be tested at interview
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Additional Criteria
Essential
- Ability to meet the travel requirements of the role
- Professional manner as a representative of the Trust and Service.
Qualifications
Essential
- Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of clerical/office procedures and administrative systems
- Working knowledge of Microsoft Office; Word; Excel, Outlook
Desirable
- Experience using Carenotes
Skills & Abilities
Essential
- Good organisational skills
- Good level of literacy and numeracy
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Standard IT skills these will be tested at interview
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
