Receptionist - 27A St Owen Street
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Job summary
An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Specialist Community Mental Health Service in St Owen Street in central Hereford. This is a permanent contract for 37.5 hours per week. You will be part of a small administrative team, working alongside two part time Receptionist/Administrators offering support to a wide range of specialist community service teams. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support. If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert
Main duties of the job
As part of our team you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service for patients attending the building and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database (Carenotes). You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.
About us
We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Details
Date posted
18 September 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year (£11.45 per hour)
Contract
Permanent
Working pattern
Full-time
Reference number
C9798-5104
Job locations
27A St Owen Street
Hereford
HR1 2JB
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
27A St Owen Street
Hereford
HR1 2JB
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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