Administration Assistant-EBBI Neighbourhood Team

Job summary

22.5 hours per week Monday to Friday with weekend working on a rotational basis and one late shift 10am to 6pm per week.

We are looking for an enthusiastic, compassionate team player to work within the administration team for the Evesham Broadway, Bredon and Inkberrow (EBBI) Neighbourhood team. The Neighbourhood Team is a multi discipline team made up of Community Nurses, Physiotherapists, Occupational Therapists and Advanced Nurse Practitioners which supports patients with health needs in their own homes within the local community. The post holder will be part of the admin team which provides a full admin function for the clinical staff by maintaining the patient record system, and having direct patient contact answering single point of access telephone queries. The post holder will be based at the Neighbourhood Team Hub in Evesham Community Hospital.

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants.

Main duties of the job

1. Undertake administration duties that are specific to the role.
2. Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
3. Deal with incoming and outgoing post.
4. Undertake reception duties, if and when required, to cover for staff absences.
5. Liaise and interact with service users and colleagues, as and when required.
6. Answer/deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.
7. Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies.
8. Handle transport requests/arrangements, as and when appropriate.
9. Behave consistently with the values and beliefs of the organisation and promotes these on day to day basis.
10. Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
11. Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients
12. Provide effective and efficient administrative support to the Neighbourhood Team.

About us

We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.

We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.

We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.

We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.

At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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