Receptionist - Rose Cottage, Ledbury

Job summary

An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Adult Community Mental Health Service in Ledbury. This is a permanent contract for 37.5 hours per week, working 9am to 5pm Monday to Friday. You will be part of our administrative team, working in this small, friendly office alongside a Team Secretary and Medical Secretary offering support to our specialist community service team. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support.

f you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert

Main duties of the job

As part of our team you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service for patients attending the building and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database (Carenotes). You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.

About us

We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.

We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.

We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.

We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.

At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.

We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Rose Cottage

Belle Orchard

Ledbury

Herefordshire

HR8 1DD

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Rose Cottage

Belle Orchard

Ledbury

Herefordshire

HR8 1DD

Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

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