Job summary
CAMHS is a specialist mental
health service for children and young people who have moderate to severe mental
health problems. The service offers face
to face clinic based and video conferencing approach to delivering care and
assessments over four sites across the county.
An excellent opportunity has
arisen for an enthusiastic, experienced individual to join our team on a
permanent basis, working on our reception at Worcester CAMHS. The successful candidate will be working 37.5
hours per week, Monday to Friday, 8.30am 4.30pm with 30 minutes unpaid
break. Your base will be CAMHS
Worcester, Aconbury North which is situated on the Worcester Royal Hospital
site.
Main duties of the job
The successful candidate will be
sat on our main reception meeting and greeting patients and staff members,
answering the main telephone where you will be expected to take messages and
pass them onto the relevant staff members.
You will also be responsible for room bookings at CAMHS Aconbury North.
The ability to use your
initiative, work proactively, demonstrate excellent communication and
influencing skills, manage and prioritise your own workload and respond flexibly
to changing demands are essential requirements of the role.
There
may be occasions when you are required to work from any of the CAMHS sites
according to business needs and therefore a degree of flexibility is required.
We
are a supportive and passionate team, and you will receive full training to
ensure you can succeed in this role.
About us
We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Job description
Job responsibilities
Administrative
- Undertake reception duties, including booking patients into
clinic, using computerised systems.
- Answer / deal with both face to face and telephone enquiries.
- Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
- Deal with incoming and outgoing post.
Communication and Liaison
- Act as first point of contact.
- Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
- Provide an excellent customer service role to both internal and
external personnel.
- Liaise and interact appropriately with other users and colleagues,
as and when required.
- Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
- Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Job description
Job responsibilities
Administrative
- Undertake reception duties, including booking patients into
clinic, using computerised systems.
- Answer / deal with both face to face and telephone enquiries.
- Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
- Deal with incoming and outgoing post.
Communication and Liaison
- Act as first point of contact.
- Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
- Provide an excellent customer service role to both internal and
external personnel.
- Liaise and interact appropriately with other users and colleagues,
as and when required.
- Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
- Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- IT skills equivalent to RSA level 2
- Good level of literacy and numeracy
- Good communication and organisational skills
- Good telephone manner
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office Word, Excel, Outlook
- Understanding of the Data Protection Act and code of Confidentiality
Additional Criteria
Essential
- Willingness to undertake further training
- Ability to meet the travel requirements of the role
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- IT skills equivalent to RSA level 2
- Good level of literacy and numeracy
- Good communication and organisational skills
- Good telephone manner
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office Word, Excel, Outlook
- Understanding of the Data Protection Act and code of Confidentiality
Additional Criteria
Essential
- Willingness to undertake further training
- Ability to meet the travel requirements of the role
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Aconbury North, Worcester Royal Hospital
Charles Hastings Way
Worcester
WR5 1JG
Employer's website
https://careers.hacw.nhs.uk/ (Opens in a new tab)
