Job summary
An exciting opportunity has arisen within the Onward Care Team for a Discharge Co-ordinator.
You will play an important role in supporting the clinical staff in facilitating safe and timely discharges from hospital. Helping to provide a seamless service for patients currently admitted to Worcester Acute Hospitals. This will encompass cross boundary and collaborative working within a multi-disciplinary team.
This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills, working knowledge of the discharge process and possess excellent communication and organizational skills. Ideally having previous experience of working within a clinical setting.
This is a 37.5-hour full-time position working over a 7-day week based at the Worcester Royal Hospital to include cross site cover to the Alexandra Hospital site inclusive of bank holidays.
For further information about the role please contact 01905 522280 Jane Rutter Team Leader for the Onward Care Team or Kate Pugh Onward Care Team Leader on 01905 522283
Main duties of the job
The aim of the role is to ensure that all patients are tracked through their ward stay, to ensure timely discharge including highlighting any escalations where necessary.
The post holder will have awareness of and escalate delays along a patient's journey, working with the Onward Care Team.
Actions the post holder will implement to reduce delays will include liaising directly with the clinical staff on the ward, liaising with specialties and speaking with patients and relatives.
The post holder will work proactively, pre-empting delays where possible, and helping to plan for discharge.
About us
We are community hospitals, neighbourhood teams and community health services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Job description
Job responsibilities
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Relevant Level 3 vocational qualification or equivalent experience
- Willingness to undertake further training relevant to the role
Experience
Essential
- Relevant experience in the administration of complex discharges and transfers to other care settings within an acute hospital setting
- Experience of using own initiative to resolve problems within boundaries of role
- Experience of dealing with difficult situations and confrontations
- Data entry and documentation experience
- Experience of using Microsoft including outlook, Word and Excel
Desirable
- Experience of the processes to manage delayed transfers of care
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to work independently and within a team
- Ability to meet the travel requirements of the role
Desirable
- Ability to identify personal development needs
- Responds well to change and innovation
Knowledge
Essential
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training
- Awareness of NHS and Trust priorities
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Knowledge of community services within Worcestershire
- Knowledge of the processes to manage delayed transfers of care
Skills and Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation
- Excellent organisational skills and ability to prioritise own workload
- Proven record in ability to be proactive, work as part of a multi-disciplinary team and establish good rapport with individuals at all levels
- Accuracy and attention to detail
- Able to demonstrate the ability to use initiative effectively
Desirable
- Ability to use patient information systems
- Awareness of health and safety and infection prevention and control
Person Specification
Qualifications
Essential
- Relevant Level 3 vocational qualification or equivalent experience
- Willingness to undertake further training relevant to the role
Experience
Essential
- Relevant experience in the administration of complex discharges and transfers to other care settings within an acute hospital setting
- Experience of using own initiative to resolve problems within boundaries of role
- Experience of dealing with difficult situations and confrontations
- Data entry and documentation experience
- Experience of using Microsoft including outlook, Word and Excel
Desirable
- Experience of the processes to manage delayed transfers of care
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to work independently and within a team
- Ability to meet the travel requirements of the role
Desirable
- Ability to identify personal development needs
- Responds well to change and innovation
Knowledge
Essential
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training
- Awareness of NHS and Trust priorities
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Knowledge of community services within Worcestershire
- Knowledge of the processes to manage delayed transfers of care
Skills and Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation
- Excellent organisational skills and ability to prioritise own workload
- Proven record in ability to be proactive, work as part of a multi-disciplinary team and establish good rapport with individuals at all levels
- Accuracy and attention to detail
- Able to demonstrate the ability to use initiative effectively
Desirable
- Ability to use patient information systems
- Awareness of health and safety and infection prevention and control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
