Job summary
Join
our team as a Band 2 Combined Healthcare Support worker/Receptionist, based in
Redditch and Bromsgrove. We pride ourselves in providing outstanding sexual
health care to patients across Worcestershire, as part of a county wide sexual
health service.
We
have a 30 hour per week vacancy, which can be worked over 4 or 5 days on a rota
basis, to cover 3 sites in Redditch and Bromsgrove (Arrowside, Princess of
Wales and Smallwood) which will include some evenings and Saturdays.
This
post is an excellent opportunity to develop both clinical and administrative
skills within sexual health services. We will provide the resources for you to
develop and progress and offer flexibility, continual professional development
as well as a wide range of wellbeing and support.
We
are a welcoming, friendly, supportive team who are professional, well organised
and proud of the services we deliver.
If
you would like to discuss informally if this is the right role for you, get in
touch with Recruiting Manager which can be found on the top right-hand side of
the advert.
Main duties of the job
On a day to day basis you will provide a range of
reception/clerical duties which include meeting, greeting and registering patients,
either face to face or by telephone, as a first point of call for patients
presenting to sexual health services.
You will also assist clinical teams in delivering sensitive care to both
male and female patients; by acting as a chaperone during examinations and
procedures always promoting their dignity and comfort.
Your role includes the opening and closing of clinics,
cleaning, stocking and maintaining the clinic environment.
You will take blood and other samples from patients and
assist in the preparation and processing of samples, including on site
microscopy.
Due to the sensitive nature of sexual health, there is a
huge emphasis on patient confidentiality and the ability to always be non-judgemental.
About us
We are community hospitals, neighbourhood teams and community nursing services across Worcestershire and the provider of Mental Health and Learning Disability services across both Herefordshire and Worcestershire. We work in partnership with other organisations to keep our community well at home for as long as possible.
We provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions.
We have an open and supportive culture, recognised by the CQC and other external regulators. We want you to thrive, offering you every opportunity to develop. We will support you; help you fulfil your ambitions with a varied and flexible training programme; and empower you to make positive changes within your team or service. We endeavour to offer an attractive work-life balance, with flexibility in our approach to help you get the most out of your career.
We provide our staff with direct access to a wealth of resources to support their wellbeing, from our Staff Mental Health and Wellbeing Hub, to wellbeing festivals or access to free online exercise classes.
At the core of our values, we are committed to equality, diversity, inclusion and human rights. We take every opportunity to strengthen our approach to equality and diversity in delivering best patient care and the employment of our staff.
We would encourage you to visit the Trusts Recruitment Microsite, click the Employer Website link.
Job description
Job responsibilities
Administrative
Responsibility for
the registration of patients and correct data inputting onto a bespoke software
system.
Undertake basic clerical tasks e.g. photocopying, filing
etc. and word processing as required, to produce routine letters, memo’s,
labels etc. Operate an internet telephone system and receive and dispatch
clinic post.
Managerial
Be responsible for ensuring patients’ records are secure at
the end of the clinic day and It systems closed down appropriately. Have shared responsibility for securing
pharmacy stock at the end of the working day and opening and closing the clinic
premises when necessary.
Clinical
Assist colleagues during the sensitive examination and
treatment of patients within the department, always promoting their dignity and
comfort. You will take blood and other
samples from patients and assist in the preparation and processing of
laboratory samples, so will have frequent contact with body fluids. You will also be taught to undertake condom
demonstrations and pregnancy tests. You
will also be required to provide occasional support to distressed patients.
Communication, Liaison, Analysis and Judgment
You will answer basic telephone queries and pass other
queries to appropriate members of staff, respecting the confidentiality of
information always concerning patients and associated others, both on and off
duty. You will give information
(including negative results) to patients, answering basic queries, both in
person and by telephone and communicate and liaise with medical and nursing
staff as necessary.
Planning, Organisation, Policy and Service Development
You will make appointments for clinical procedures and
follow up as required for patients, always observing local and national
policies. You will attend and
participate in team meetings and clinical supervision. You will also be expected to support audits and
patient surveys.
Physical and Financial Resources
Participate with ordering and receiving stock as necessary
and ensure stock rotation to facilitate the smooth running of services.
Human Resources
You might be asked to provide cover on site and at other
bases as required and demonstrate own duties to new starters or agency staff.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
Administrative
Responsibility for
the registration of patients and correct data inputting onto a bespoke software
system.
Undertake basic clerical tasks e.g. photocopying, filing
etc. and word processing as required, to produce routine letters, memo’s,
labels etc. Operate an internet telephone system and receive and dispatch
clinic post.
Managerial
Be responsible for ensuring patients’ records are secure at
the end of the clinic day and It systems closed down appropriately. Have shared responsibility for securing
pharmacy stock at the end of the working day and opening and closing the clinic
premises when necessary.
Clinical
Assist colleagues during the sensitive examination and
treatment of patients within the department, always promoting their dignity and
comfort. You will take blood and other
samples from patients and assist in the preparation and processing of
laboratory samples, so will have frequent contact with body fluids. You will also be taught to undertake condom
demonstrations and pregnancy tests. You
will also be required to provide occasional support to distressed patients.
Communication, Liaison, Analysis and Judgment
You will answer basic telephone queries and pass other
queries to appropriate members of staff, respecting the confidentiality of
information always concerning patients and associated others, both on and off
duty. You will give information
(including negative results) to patients, answering basic queries, both in
person and by telephone and communicate and liaise with medical and nursing
staff as necessary.
Planning, Organisation, Policy and Service Development
You will make appointments for clinical procedures and
follow up as required for patients, always observing local and national
policies. You will attend and
participate in team meetings and clinical supervision. You will also be expected to support audits and
patient surveys.
Physical and Financial Resources
Participate with ordering and receiving stock as necessary
and ensure stock rotation to facilitate the smooth running of services.
Human Resources
You might be asked to provide cover on site and at other
bases as required and demonstrate own duties to new starters or agency staff.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Must have recent reception and general clerical work experience or Recent Healthcare Assistant experience
Desirable
- Previous, relevant experience in an NHS environment
Skills & Abilities
Essential
- Demonstrate clear written communication in English
- Demonstrate accurate keyboard skills
- Previous experience of general office skills
- Previous experience of dealing with the public
Desirable
Qualifications
Essential
- Must have Level 2 qualification (e.g.GCSE Grade A-C, NVQ2) in a Health related subject or Business Administration Or, a good standard of general education to GCSE level.
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill.
- Completed Care Certificate standards.
Knowledge
Essential
- Demonstrate previous experience working with Microsoft Office Word, Excel, Outlook
Additional Criteria
Essential
- Previous experience of team- work and working independently
Person Specification
Experience
Essential
- Must have recent reception and general clerical work experience or Recent Healthcare Assistant experience
Desirable
- Previous, relevant experience in an NHS environment
Skills & Abilities
Essential
- Demonstrate clear written communication in English
- Demonstrate accurate keyboard skills
- Previous experience of general office skills
- Previous experience of dealing with the public
Desirable
Qualifications
Essential
- Must have Level 2 qualification (e.g.GCSE Grade A-C, NVQ2) in a Health related subject or Business Administration Or, a good standard of general education to GCSE level.
Desirable
- RSA / OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill.
- Completed Care Certificate standards.
Knowledge
Essential
- Demonstrate previous experience working with Microsoft Office Word, Excel, Outlook
Additional Criteria
Essential
- Previous experience of team- work and working independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
