Herefordshire and Worcestershire Health and Care NHS Trust

Administrator

The closing date is 03 December 2025

Job summary

Are you an enthusiastic and motivated individual with a positive attitude? Are you looking for a new and exciting challenge?

We are looking to recruit a Band 3 Administrator 37.5 hours per week over 5 days over a 7 day period, in our busy Neighbourhood Team, where you will be based in a central location in Worcester City.

This is a dynamic and multifaceted role that requires a proactive and adaptable approach. The successful candidate will demonstrate a calm and professional demeanor, with the ability to work effectively both independently and as part of a collaborative team. A solid working knowledge of Microsoft Office is essential, along with a sound understanding of the Data Protection Act and the NHS Code of Conduct.

Exceptional communication and interpersonal skills are critical for managing telephone enquiries from patients, their families, and external stakeholders, including healthcare professionals and agencies. The ability to handle sensitive information with discretion and professionalism is vital to ensure the highest standards of service delivery.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You will be part of the busy administration team supporting the Neighbourhood Team including nursing staff, physiotherapy, occupational therapy and our mental health liaison nurse.

You will undertake a vital role in supporting the team with administration duties including telephone calls from patients, their families and professionals. Monitoring email inboxes and supporting all our clinical staff. Also supporting our on-line dressings systems in processing orders.

A key requirement of the role is the ability to prioritise a demanding workload, work flexibly, and meet tight deadlines. You will also need to be highly organised, self-motivated, and an effective team player.

We are committed to delivering the highest standard of customer service to our service users, and your ability to adapt and respond to changing priorities will be crucial to achieving this.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1833

Job locations

Warndon Clinic

Cranham Drive

Worcester

WR4 9PA

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. telephone cover, email inbox management, scanning, diary management, maintaining accurate records and dressing orders.

Within this role you will have contact with emotional and distressed patients and family members, a calm telephone manner is essential, but training and support will be provided.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. telephone cover, email inbox management, scanning, diary management, maintaining accurate records and dressing orders.

Within this role you will have contact with emotional and distressed patients and family members, a calm telephone manner is essential, but training and support will be provided.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities

Essential

General office skills.
Ability to be polite and firm when dealing with difficult situations.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and be able to work to strict deadlines

Additional Criteria

Essential

Professional manner.
Willingness to commit to continuing professional development and undertake relevant training when required.
Tact and discretion when dealing with requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Knowledge

Essential

Working knowledge of Microsoft packages.
Knowledge of an office environment.
Understanding of the confidential nature of the post

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Skills & Abilities

Essential

General office skills.
Ability to be polite and firm when dealing with difficult situations.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and be able to work to strict deadlines

Additional Criteria

Essential

Professional manner.
Willingness to commit to continuing professional development and undertake relevant training when required.
Tact and discretion when dealing with requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Knowledge

Essential

Working knowledge of Microsoft packages.
Knowledge of an office environment.
Understanding of the confidential nature of the post

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Warndon Clinic

Cranham Drive

Worcester

WR4 9PA

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Warndon Clinic

Cranham Drive

Worcester

WR4 9PA

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)