Herefordshire and Worcestershire Health and Care NHS Trust

Healthcare Support Worker

The closing date is 27 November 2025

Job summary

Osborne Court is a unique specialist service that provides a Replacement Care to support young adults (over 18 years old) and adults with learning disabilities in Worcestershire. The service supports individuals who require nursing care, are assessed as having complex health needs and supports individuals presenting with behaviours that may challenge.

We are looking for dynamic and motivated Healthcare Assistant to join the team. The post-holder will support other team members in delivering a clinically effective service. The aim is for service users to feel welcome, safe, confident, and keen to stay, thus providing a positive experience for all concerned.

This is a part-time post working 22.5 hours per week and include flexible day and night shifts to meet the needs of the service. The shifts patterns are 7-14.00, 14-21.00 or 21.00-07.30 and include bank holidays.

Please note that the trust will not provide sponsorship to work for this role, to apply you must have current Right to Work in the UK status.

Main duties of the job

This role at Osborne Court will include admitting and discharging service users and their belongings. Regular communications with families and other professionals involved in their care such as day centre staff, college staff, GP, and Community Learning Disability Nurses. You will be required to make beds, do daily tasks such as wash bedding, clothes, shop for food, prepare meals and support service users with meals. You will be required to deliver the highest standards and quality outcomes possible, ensuring that the service user is at the heart of your care and decisions.

This is a hands-on role, and the candidate will be required to support service users with personal care tasks and moving and handling aspects of care. We are a supportive, passionate, and motivated staff team and reflect on the care we provide regularly to improve the care we provide to service users. The candidate will be supported by the team to deliver person centred care which involves regular reviews with families, ensuring the needs of the individual are at the heart of the care provided. We would like candidates to have experience working with people with Learning Disabilities.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-1818

Job locations

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

A commitment in working to the highest standard of individualised support to meet each person needs who access our replacement care service.
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

To have a clear understanding of how to effectively offer personalised care.

Desirable

To have a clear understanding of how to effectively offer personalised care when supporting adults with learning disabilities.
Understanding of learning disability, physical disability, and associated complex healthcare needs.

Experience

Essential

Previous experience in supporting people with learning disabilities or experience within a wider care role

Desirable

6 months support experience within learning disability provision.
Working with people whose behaviours challenge.
Working with people with profound and multiple disabilities.

Skills & Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Able to work flexible shifts and be an adaptable team member.
Basic IT Skills

Desirable

To have some experience in alternative methods of communication BSL, Makaton, Sign-a-long, Picture Exchange, Objects of Reference.

Qualifications

Essential

Level 2 qualification (e.g., GCSE Grade A-C, NVQ2) in Care or A good standard of general education to GCSE level and will be expected to undertake the relevant Level 2 qualification on appointment to post
Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Additional Criteria

Essential

A commitment in working to the highest standard of individualised support to meet each person needs who access our replacement care service.
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

To have a clear understanding of how to effectively offer personalised care.

Desirable

To have a clear understanding of how to effectively offer personalised care when supporting adults with learning disabilities.
Understanding of learning disability, physical disability, and associated complex healthcare needs.

Experience

Essential

Previous experience in supporting people with learning disabilities or experience within a wider care role

Desirable

6 months support experience within learning disability provision.
Working with people whose behaviours challenge.
Working with people with profound and multiple disabilities.

Skills & Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Able to work flexible shifts and be an adaptable team member.
Basic IT Skills

Desirable

To have some experience in alternative methods of communication BSL, Makaton, Sign-a-long, Picture Exchange, Objects of Reference.

Qualifications

Essential

Level 2 qualification (e.g., GCSE Grade A-C, NVQ2) in Care or A good standard of general education to GCSE level and will be expected to undertake the relevant Level 2 qualification on appointment to post
Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)