Job summary
Due to two growth &
expansion of the within the Wellbeing & Emotional Support Teams (WEST)
admin team we are now seeking a permanent part time administer to join this fantastic service as we prepare
to expand our service further.
The WEST team are a forward
thinking, supportive & hardworking team that is continuously expanding and
developing as individuals and a service. We provide high quality evidence-based
interventions to Children & Young People in Schools.
We are seeking to appoint an administrator
to work in South Worcestershire,
alongside colleagues based in North Worcestershire and Herefordshire . The
teams are very supportive of each other and encourages a sharing & learning
culture, which makes the environment in WEST a great place to work.
We will provide you with
resources to develop & progress should this be something you wish to do, as
well as flexibility and a wealth of support.
If you would like to discuss this role further, please get in touch with
the Recruiting Manager.
This is a part time role working 22.5 hours per week.
Please note the Trust is unable to provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status
Main duties of the job
We are an
expanding service and at times the role can be busy. You will be delivering
valuable support to the WEST teams, based across Herefordshire and Worcestershire.
There may be some cross locality working
thus flexibility is required.
A key part
of your role will be answering emails & phone calls from parents and/or
schools in a confidential & sensitive manner as well supporting clinicians
with the allocation & organisation of appointments.
You will
provide a full range of administrative support to the whole team which includes
typing, taking notes at team meetings as well as inputting patient information
on our Electronic Patient Record Systems.
A good
working knowledge of Excel is essential as well as knowledge of a range of administrative
procedures, including Microsoft Word applications. You must have excellent communication,
prioritisation & organisational skills as well putting CYPF best interests
at the centre of everything you do.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
As part of this role you will undertake clinical
record keeping; ensure that all case records are maintained accurately, legibly
and contemporaneously and that all information acquired in the course of
carrying out theirduties is treated in the
strictest confidence but is shared with all professional colleagues, in line
with information sharing policy/protocol.
Undertake
administration/secretarial duties that are specific to the role.
Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying
Provide administrative
support to the team/service meetings, including the preparation and
distribution of agendas and papers.
Support clinicians
with preparing and sending out clinical documentation such as letters.
Arrange,
confirm appointments and meetings, making appropriate arrangements e.g.
hospitality, booking venues, equipment etc
Answer/deal with telephone enquiries.
Responding & redirecting emails sent to
the teams generic email account
For full details of the duties and criteria for the role, please refer to the job description and person specification attached.
Job description
Job responsibilities
As part of this role you will undertake clinical
record keeping; ensure that all case records are maintained accurately, legibly
and contemporaneously and that all information acquired in the course of
carrying out theirduties is treated in the
strictest confidence but is shared with all professional colleagues, in line
with information sharing policy/protocol.
Undertake
administration/secretarial duties that are specific to the role.
Undertake
general office duties, as required, e.g. typing, data inputting, filing,
scanning/copying
Provide administrative
support to the team/service meetings, including the preparation and
distribution of agendas and papers.
Support clinicians
with preparing and sending out clinical documentation such as letters.
Arrange,
confirm appointments and meetings, making appropriate arrangements e.g.
hospitality, booking venues, equipment etc
Answer/deal with telephone enquiries.
Responding & redirecting emails sent to
the teams generic email account
For full details of the duties and criteria for the role, please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
- Minute taking experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills.
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Desirable
- Audio typing skills
- Minute taking skills
Person Specification
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
- Minute taking experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills.
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Desirable
- Audio typing skills
- Minute taking skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
