Receptionist/Administration Assistant

Job summary

An excellent opportunity has arisen for a friendly, enthusiastic, and patient-focused individual to join our teams.

Applicants are required to have excellent organisation and communication skills which are required to effectively liaise with a wide range of professionals and patients. This post will suit an individual with a proven track record of being able to use interpersonal skills to interact and communicate appropriately with a variety of patients from differing backgrounds and cultures, patients who have special needs, including physical and mental disabilities, learning difficulties and with patients who are anxious and/or upset. We are a supportive and passionate team and in return we will provide you with full training to ensure that you can succeed in this role.

You should have recent, relevant reception and administrative experience and knowledge of a range of office procedures including knowledge of Microsoft Office (Word, Excel and Outlook) with intermediate IT skills that may be tested at interview.

This is a permanent post 30 hours per week, Monday to Friday. The usual working hours are 10am until 4pm. Reception based at Benet Building.

If you would like to discuss the post in further detail please contact The Recruiting manager, details at the top right of the advert.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Key Receptionist/Administration duties specific to the role:

Meeting and greeting patients/visitors.

Dealing with face to face and telephone enquiries.

Processing room booking requests.

Using our in-house IT systems, RIO and IAPTus, for which full training will be provided.

Preparing, printing, and posting letters.

Supporting the admin teams with day-to-day duties as and when required.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Benet Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

---

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Benet Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

---