Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 10 August 2025

Job summary

The podiatry service based in Worcester City requires a skilled and well-motivated administrative assistant to work alongside our admin team . This is a fixed term post for 12 months but there may be the opportunity to extend the role for longer and make it permanent.

This is a 20-hour post, part time hours would be considered with a minimum of 18.75 hours. The successful applicant will work alongside and be supported by our experienced administrator. The service is based at the John Anthony Centre in Worcester. We are looking for a person to cover the afternoon shifts from 12.30 4.30pm to support with reception duties.

We require an individual who is self-driven, reliable, and who also works well within a team and communicates effectively.

You will be supported in this post with Trust and Service Induction, as well as with guidance and supervision from our existing team.

We are happy to negotiate flexible working hours to fit with individual needs as well as fulfilling the requirements of the Service.

If you wish to be considered for a secondment please gain permission from your Substantive Manager before applying.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day will involve collecting and processing incoming and outgoing mail; responding to emails in a timely manner; answering the phone to patients, carers and colleagues; processing referrals; creating appointments for the clinical team and arranging home visits; ordering and maintaining supplies, and general administrative duties.

You will work independently under the guidance of the senior administrator and form close links with the wider admin staff across the community podiatry teams.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9798-1574

Job locations

John Anthony Centre

Newtown Road

Worcester

WR5 1JF

Job description

Job responsibilities

In this role, you will:

Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing, adding appointments to clinicians diaries and home visits.

Add new patient spells and referral on the system in a timely manner.

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

In this role, you will:

Add new patient spells and referral on the system in a timely manner.

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous , relevant NHS experience

Skills & Abilities

Essential

Good organisational skills
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner as a representative of the Trust and Service.
You understand that we will not provide sponsorship to work for this role.

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous , relevant NHS experience

Skills & Abilities

Essential

Good organisational skills
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner as a representative of the Trust and Service.
You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

John Anthony Centre

Newtown Road

Worcester

WR5 1JF

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

John Anthony Centre

Newtown Road

Worcester

WR5 1JF

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)