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Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 10 August 2025

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Job summary

Evening & Night Community Nursing

Part time (25.5 hours over 3 Nights 23:00 08:00)

Do you want to be challenged? Do you want to work less hours for more money, as all shifts are paid at unsociable rate! DO you want to have your days free to spend time with the family or partake in hobbies?

Look no further we have the perfect job for you.

You will be working with a team of admin supports within the Countywide Evening and night hub at Droitwich Health Centre.

We are looking for candidates with good communication skills, a flexible approach and enthusiasm to work within the team. You should be a committed, highly motivated and forward-thinking individual who is a good team player.

You will also assist the team to develop and achieve team and organizational objectives. You will also participate in staff meetings and training & development activities as necessary to ensure your skills and knowledge are up to date.

We pride ourselves in providing outstanding care to patients. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The successful candidate will support nursing staff in triaging and planning patient visits whilst maintaining the individuals privacy and dignity, values diversity and respects cultural and individual rights and choices. This will involve taking calls direct from patients and their families, and other services such as the Ambulance service, GP out of hours, and discharging hospitals. Then assisting the Registered nurses in allocating visits through IT systems to the nurses working across the County.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1570

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD


Job description

Job responsibilities

You will be joining the night element of one of our dynamic and supportive Neighbourhood Teams to provide a 24-hour admission avoidance service to the population of Worcestershire which encompasses both urban and rural areas.

We are looking for candidates with good communication skills, a flexible approach and enthusiasm to work within the team. You should be a committed, highly motivated and forward-thinking individual who is a good team player.

The successful candidate will also assist the team to develop and achieve team and organizational objectives. They will also participate in staff meetings and training & development activities as necessary to ensure their skills and knowledge are up to date.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

You will be joining the night element of one of our dynamic and supportive Neighbourhood Teams to provide a 24-hour admission avoidance service to the population of Worcestershire which encompasses both urban and rural areas.

We are looking for candidates with good communication skills, a flexible approach and enthusiasm to work within the team. You should be a committed, highly motivated and forward-thinking individual who is a good team player.

The successful candidate will also assist the team to develop and achieve team and organizational objectives. They will also participate in staff meetings and training & development activities as necessary to ensure their skills and knowledge are up to date.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant NHS experience

Knowledge

Essential

  • Knowledge of office procedures.
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

Skills & Ability

Essential

  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills these will be tested at interview
  • Good organisational skills
Person Specification

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant NHS experience

Knowledge

Essential

  • Knowledge of office procedures.
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

Skills & Ability

Essential

  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills these will be tested at interview
  • Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Lead

April Mistry

aprilmistry@nhs.net

07896700886

Details

Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1570

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD


Supporting documents

Privacy notice

Herefordshire and Worcestershire Health and Care NHS Trust's privacy notice (opens in a new tab)