Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant/Receptionist

The closing date is 24 June 2025

Job summary

A fantastic opportunity has arisen for a Band 2 Administrative Assistant to join our team to provide support to the Podiatry team covering Redditch, Droitwich, Evesham and Pershore

This is a part time role (18.75 hours per week) flexible hours will be considered this should be discussed at interview.Job base to be confirmed.

Your role will be to provide administrative and secretarial support to a friendly team of community-based Podiatrists. You will work with and be supported a small administration team ,and have links with the administration staff across the other podiatry teams..

We are looking for individuals who are self-driven, reliable, and who also work well within a team and communicate effectively. Ideally this person will be a quick learner and used to using a range of IT equipment.

This post includes a variety of jobs from booking appointments, answering patient calls and queries, to inputting referrals and processing emails as well as processing orders and completing day to day office administration to support the clinical team.

The successful candidate must be able to adapt to the changing needs of a busy team.

You will be supported in this post with Trust and Service Induction, as well as with guidance and supervision from our supportive team.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day will involve responding to emails in a timely manner; manning a community reception desk, answering the phone to patients, carers and colleagues; processing referrals; creating clinic and domiciliary appointments for the clinical team; ordering and maintaining stationary stock and supplies, and general administrative duties to support the clinical team.

You will work independently under the guidance of the senior administrator .

You will be expected to attend, and contribute to team meetings

Travel to other sites will be required.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata. Pay award pending.

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-1472

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Job description

Job responsibilities

In this role, you will:

Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing.

Deal with face to face enquiries at a community reception desk

Add new patient and referrals , and book patient appointments / visits on RiO in a timely manner.

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team promptly

Process incoming and outgoing mail

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

In this role, you will:

Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing.

Deal with face to face enquiries at a community reception desk

Add new patient and referrals , and book patient appointments / visits on RiO in a timely manner.

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team promptly

Process incoming and outgoing mail

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook
Previous use of patient record keeping systems such as Carenotes or Rio

Skills & Abilities

Essential

Demonstrate good organisational skills and ability to adapt to changing needs of a service
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats
Standard IT skills these may be tested at interview

Experience

Essential

Recent, relevant work experience in Administration or Customer Services

Desirable

Previous or relevant NHS experience

Qualifications

Essential

Educated to vocational level 2 in Business Administration or Good general education with a minimum of 2 GCSEs at grade 9-4 (A*-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Professional manner as a representative of the Trust and Service
You understand that we will not provide sponsorship to work for this role.

Person Specification

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook
Previous use of patient record keeping systems such as Carenotes or Rio

Skills & Abilities

Essential

Demonstrate good organisational skills and ability to adapt to changing needs of a service
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats
Standard IT skills these may be tested at interview

Experience

Essential

Recent, relevant work experience in Administration or Customer Services

Desirable

Previous or relevant NHS experience

Qualifications

Essential

Educated to vocational level 2 in Business Administration or Good general education with a minimum of 2 GCSEs at grade 9-4 (A*-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Professional manner as a representative of the Trust and Service
You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)