Job summary
Contracted Hours: 37.5hrs
Monday-Friday 09:00-17:00
Base: New
Haven, Princess of Wales Hospital, Bromsgrove, B61 0BB
Maternity Leave Cover until 02/06/2026
The Older
Adult Mental Health Hospital at Home team support patients during acute
episodes of mental illness or mental disorder to provide an alternative to
psychiatric hospital admission. We provide an early referral service for
community teams to support patients either in crisis or to prevent a further
deterioration of their mental health. OAMH Hospital at Home Team work closely
with the Older Adult inpatient wards to ensure they identify patients who can
continue their treatment at home and facilitate an early discharge. The service
aims to empower and enable patients and their carers to take an active role in
their treatment.
Please
consider this fixed term contract/secondment, we are so proud in the support we provide our older
adults in Worcestershire. This is an exciting opportunity to expand your skills
and knowledge or try something new. You will be part of a team who thrives off
friendliness, humour and energy. If you would like to discuss informally if
this is the right role for you, get in touch with Recruiting Manager.
If you wish to be considered for a secondment please gain permission from
your Substantive Manager before applying.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
Day to Day elements of the team secretarys
role
Take minutes during our Multidisciplinary Team
meeting notes and identify actions regarding care plans.
Supports the team in organising room bookings
where they will have access to the buildings availability.
Receive many of the calls throughout the day
and filter these calls to the appropriate colleague.
Support the team in managing our teams diary
and patient appointments.
Access to the teams email account and will
support the team in monitor incoming emails.
Support the team in managing the in and out
trays regarding patient paperwork. For example the team secretary will be
uploading documents on to the database, such as consent to share, Staying Safe
Plans, diet and fluid charts etc.
Access to the trusts stores where they can
manage the teams stationary orders. They will also have access to a purchasing
system called iProc which is used for requisitioning and managing the
procurement process.
Keep the paperwork resources readily
available.
Ensures the emergency contacts folder is kept
up to date for each member of the team.
Update the patient and discharge boards
located in the teams office.
Request old patients notes, GP Summaries and ECG
through the patients GP and upload them on to our data base once received.
Prepopulate medication changes,general letters
to GPs.
Send the completed discharge letters to
patients GPs.
Scan the discharge patients medication cards
on to database.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
The post holder will:
1. Behave consistently with the values and
beliefs of the organisation and promote these on a day-to-day basis.
2. Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
3. Use their initiative and take
responsibility for themselves and the quality of their work and the service
they provide to patients.
4. Provide a comprehensive administrative and secretarial
service to the department.
KEY RESULT AREAS:
Administrative
1. Undertake administration/secretarial duties
that are specific to the role.
2. Undertake general office duties, as
required, e.g., typing, data inputting, filing, scanning/copying, in line with
Trust Policies and Procedures.
3. Arrange, confirm appointments and meetings,
as required, making appropriate arrangements e.g. hospitality, booking venues,
equipment, etc.
4. Provide a secretarial service to
team/department meetings, including the preparation and distribution of agendas
and papers.
5. Answer/deal with both face-to-face and
telephone enquiries.
6. Deal with incoming and outgoing mail.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
The post holder will:
1. Behave consistently with the values and
beliefs of the organisation and promote these on a day-to-day basis.
2. Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
3. Use their initiative and take
responsibility for themselves and the quality of their work and the service
they provide to patients.
4. Provide a comprehensive administrative and secretarial
service to the department.
KEY RESULT AREAS:
Administrative
1. Undertake administration/secretarial duties
that are specific to the role.
2. Undertake general office duties, as
required, e.g., typing, data inputting, filing, scanning/copying, in line with
Trust Policies and Procedures.
3. Arrange, confirm appointments and meetings,
as required, making appropriate arrangements e.g. hospitality, booking venues,
equipment, etc.
4. Provide a secretarial service to
team/department meetings, including the preparation and distribution of agendas
and papers.
5. Answer/deal with both face-to-face and
telephone enquiries.
6. Deal with incoming and outgoing mail.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
- Deliver the highest standards and quality outcomes possible.
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
- Build positive working relationships, respecting and valuing others, being helpful and inclusive.
- You understand that we will not provide sponsorship to work for this role.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
- Minute taking experience.
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems.
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- Manages own workload and able to work independently as well as part of a team.
- A positive attitude with the ability to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Advanced keyboard skills Touch Typing.
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Desirable
- Audio typing skills.
- Minute taking skills.
Person Specification
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
- Deliver the highest standards and quality outcomes possible.
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
- Build positive working relationships, respecting and valuing others, being helpful and inclusive.
- You understand that we will not provide sponsorship to work for this role.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
- Minute taking experience.
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems.
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- Manages own workload and able to work independently as well as part of a team.
- A positive attitude with the ability to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Advanced keyboard skills Touch Typing.
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Desirable
- Audio typing skills.
- Minute taking skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
