Job summary
This is a full time post.
CAMHS is a specialist mental
health service for children and young people who have moderate to severe mental
health problems. The service offers face
to face clinic based and video conferencing approach to delivering care and
assessments over four sites across the county.
An excellent opportunity has
arisen for an enthusiastic, experienced individual to join our team on a
permanent basis, working on our reception at Redditch CAMHS. The successful candidate will be working 37.5
hours per week, Monday to Friday, 8.30am 4.30pm with 30 minutes unpaid
break. Your base will be CAMHS Redditch,
which is situated in Redditch Town Hall, in the town centre.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
The successful candidate will be
sat on our main reception meeting and greeting patients and staff members,
answering the main telephone where you will be expected to take messages and
pass them onto the relevant staff members.
You will also be responsible for room bookings at CAMHS Redditch and
complete admin tasks within the remit of your role.
The ability to use your
initiative, work proactively, demonstrate excellent communication and
influencing skills, manage and prioritise your own workload and respond
flexibly to changing demands are essential requirements of the role.
There
may be occasions when you are required to work from any of the CAMHS sites
according to business needs and therefore a degree of flexibility is required.
We are a
supportive and passionate team, and you will receive full training to ensure
you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Administrative
Undertake reception duties, including booking patients into
clinic, using computerised systems.
Answer / deal with both face to face and telephone enquiries.
Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
Deal with incoming and outgoing post.
Communication and Liaison
Act as first point of contact.
Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
Provide an excellent customer service role to both internal and
external personnel.
Liaise and interact appropriately with other users and colleagues,
as and when required.
Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Administrative
Undertake reception duties, including booking patients into
clinic, using computerised systems.
Answer / deal with both face to face and telephone enquiries.
Provide administrative support e.g. typing, data inputting,
filing, photocopying and facsimile as deemed appropriate, in line with Trust
Policies and Procedures.
Deal with incoming and outgoing post.
Communication and Liaison
Act as first point of contact.
Answer / deal with non-clinical enquiries / queries, both
face to face and via the telephone, in a friendly and courteous manner and pass
them on to the relevant member of staff in an appropriate and timely manner.
Provide an excellent customer service role to both internal and
external personnel.
Liaise and interact appropriately with other users and colleagues,
as and when required.
Maintain and update all clinical and non-clinical bookings of
meeting rooms, notify appropriate personnel of any changes.
Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and
criteria for the role please refer to the job description and person
specification attached.
Person Specification
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Good level of literacy and numeracy.
- Good communication and organisational skills.
- Good telephone manner.
Qualifications
Essential
- Educated to vocational level 2 in Business Administration OR
- Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C)
- OR
- NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office Word, Excel, Outlook.
- Understanding of the Data Protection Act and code of Confidentiality.
Additional Criteria
Essential
- Willingness to undertake further training.
- Ability to meet the travel requirements of the role.
- You understand that we will not provide sponsorship to work for this role.
Person Specification
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Good level of literacy and numeracy.
- Good communication and organisational skills.
- Good telephone manner.
Qualifications
Essential
- Educated to vocational level 2 in Business Administration OR
- Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C)
- OR
- NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office Word, Excel, Outlook.
- Understanding of the Data Protection Act and code of Confidentiality.
Additional Criteria
Essential
- Willingness to undertake further training.
- Ability to meet the travel requirements of the role.
- You understand that we will not provide sponsorship to work for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Redditch Town Hall - Thread Needle House
Walter Stranz Square
Redditch
Worcestershire
B98 8AH
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
