Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 04 May 2025

Job summary

This is a part time post working 22.5 hours per week.

An exciting opportunity has arisen to recruit an Administrative Assistant at Tenbury Community Hospital.

Tenbury Hospital is a forward-thinking community hospital supporting our local population and the acute services from Worcester and Hereford. We provide inpatient services, a minor injury unit and an outpatient department.

We are looking for an enthusiastic, compassionate team player to work within the Administration Team. The Administration Team carry out a variety of duties, covering reception, ward administration including admitting and discharging patients, scanning, booking transport and appointments, room bookings, managing patient records and a variety of general administration tasks, supporting the clinical staff and patients. Each day will be different, and the role will involve working across all administrative functions.

As you will be working directly with our patients and relatives you will be required to adhere to confidentiality and data protection policies at all times.

You will need to be a team player, with a flexible, can do approach together with the ability to prioritise your own workload. We will provide the successful candidate with appropriate training in the necessary processes and Trust IT systems and ongoing support in their use.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Ideally you should have significant relevant administrative experience with excellent organisational and communication skills. You should have knowledge of office procedures as well as a working knowledge of Microsoft Office.

Key responsibilities include supporting the ward staff, updating and amending the patient EPR, booking patients into the wards, maintaining accurate records, reception cover and problem solving, scanning, answering telephone calls, greeting visitors to the hospital, liaising with the clinical teams and actioning a variety of daily administrative tasks.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata / £12.36 per hour

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1348

Job locations

Tenbury Community Hospital

Worcester Road

Burford

Tenbury Wells

Worcestershire

WR15 8AP

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills and Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Knowledge

Essential

Knowledge of office procedures.
Working knowledge of Microsoft Office: Word, Excel, Outlook.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR
Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Person Specification

Skills and Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Knowledge

Essential

Knowledge of office procedures.
Working knowledge of Microsoft Office: Word, Excel, Outlook.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR
Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.