Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 27 April 2025

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

37.5 hours per week Monday to Friday with weekend working on a rotational basis. Shifts are to be covered from 07:30 to 18:00 per week and the Neighbourhood Team provides a seven day per week service (including bank holidays) and admin support is vital to this.

We are looking for an enthusiastic, compassionate team player to work within the administration team for the Droitwich Ombersley and Rural Neighbourhood team. The Neighbourhood Team is a multi discipline team made up of Community Nurses, Physiotherapists, Occupational Therapists, Advanced Nurse Practitioners and Mental Health Nurse which supports patients with health needs in their own homes within the local community. The post holder will be part of the admin team which provides a full admin function for the clinical staff by maintaining the patient record system and having direct patient contact answering single point of access telephone queries. The post holder will be based at the Neighbourhood Team Hub in Droitwich.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The Neighbourhood Team is a busy, dynamic environment to work in. Members of the admin team have to be multi-taskers to the highest degree. They are problem solvers, call centre operatives, data recorders and analysts, secretaries, procurement experts, inhouse pharmacy administrators, patient liaison advisors, IT experts, the go to people to lend an ear and sometimes even a shoulder to cry on!

The Neighbourhood Team admin function is never dull, always changing and extremely fulfilling to be a part of.

Admin staff work alongside the clinical staff helping them to treat patients in their own homes and avoid hospital admission.

If you are a team player, who enjoys challenging, but rewarding work, in a happy `can do` environment, then we would be happy to hear from you.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1345

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Knowledge of a range of administrative/secretarial procedures
Detailed knowledge of Microsoft Office: Word / Excel / Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
Or
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats
Intermediate IT skills. These may be tested at interview
Numerate
Accuracy and attention to detail

Additional criteria

Essential

Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant
Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Person Specification

Knowledge

Essential

Knowledge of a range of administrative/secretarial procedures
Detailed knowledge of Microsoft Office: Word / Excel / Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
Or
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats
Intermediate IT skills. These may be tested at interview
Numerate
Accuracy and attention to detail

Additional criteria

Essential

Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant
Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.