Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 03 April 2025

Job summary

This is a full time post, we will consider 2 job shares, 15hrs/2 days & 22.5hrs/3 days, Mon-Fri with weekend working on a rotational basis, 1 x late shift 10am to 6pm per week. The Neighbourhood Team provides a 7 day per week service & admin is vital to this.

We are looking for enthusiastic, compassionate team players to work within the admin team for Evesham Broadway, Bredon and Inkberrow (EBBI) Neighbourhood team. The Neighbourhood Team is a multi-discipline team made up of Community Nurses, Physiotherapists, Occupational Therapists and Advanced Nurse Practitioners which supports patients with health needs in their own homes within the local community. The post holder will be part of the admin team which provides a full admin function for the clinical staff, maintaining the patient record system, having direct patient contact answering single point of access telephone queries. The post holder will be based at the NT Hub in Evesham Community Hospital.

We pride ourselves in providing outstanding care to patients across Herefordshire & Worcestershire. We will provide resources to develop & progress a long-term career as well as flexibility, continual professional development & a wide range of wellbeing & support. If you would like to discuss informally, Recruiting Manager details can be found on the top right of the advert.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The Neighbourhood Team is a busy, dynamic environment to work in. Members of the admin team have to be multi-taskers to the highest degree. They are problem solvers, call centre operatives, data recorders and analysts, secretaries, procurement experts, inhouse pharmacy administrators, patient liaison advisors, IT experts, the go to people to lend an ear and sometimes even a shoulder to cry on.

The Neighbourhood Team admin function is never dull, always changing and extremely fulfilling to be a part of.

Admin work alongside the clinical staff helping them to treat patients in their own homes and avoid hospital admission.

If you are a team player, who enjoys challenging, but rewarding work, in a lovely team with a 'can do' environment, then we'd be happy to hear from you.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

20 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-1286

Job locations

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Job description

Job responsibilities

This post would be suitable to those who possess excellent written and verbal communication as well as organisational skills, which are required to effectively liaise with a wide range of professionals and patients. They would ideally have NHS experience with direct patient contact and signposting care. The post holder would need to show initiative and a practical problem solving approach and be used to working within a multi-disciplinary team. The post holder should be confident in IT skills, with experience of using databases and Microsoft Office.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant
Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
Or
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Experience

Essential

Recent, relevant
Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
Or
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.