Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 03 April 2025

Job summary

An excellent opportunity has arisen for a friendly, enthusiastic and patient-focused individual to join our busy NHS Talking Therapies admin team based at Benet Building, Hereford.

This is a full time post and applicants are required to have excellent organisation and communication skills which are required to effectively liaise with a wide range of professionals and patients. This post will suit an individual with a proven track record of being able to use interpersonal skills to interact and communicate appropriately with a variety of patients from differing backgrounds and cultures, patients who have special needs, including physical and mental disabilities, learning difficulties and with patients who are anxious and/or upset. We are a supportive and passionate team and in return we will provide you with full training to ensure that you can succeed in this role.

You should have recent, relevant administrative experience with good IT skills and knowledge of a range of office procedures including Microsoft Office (Word, Excel and Outlook).

This is a permanent post 37.5 hours per week. Monday to Friday from 9am until 5pm.

If you would like to discuss the post in further details please contact Alana.Barry@nhs.net

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Key responsibilities for this role include dealing with incoming telephone calls, processing referrals, booking appointments, attending meetings to provide professional minutes and general day to day office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the admin team, you will act as a member of the wider NHS Talking Therapies admin function providing support and cover when required, liaising with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills, be self-motivated and a team player and have a proven track record of being able to work accurately and to deadlines in a confidential manner. The ability to work autonomously within defined parameters is essential.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus when dealing with internal and external queries.

You will use our in-house IT systems, for which full training will be provided.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

20 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1285

Job locations

Benet Building

Ruckhall Lane, Belmont

Hereford

HR2 9RP

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. answering telephone calls, booking patients in for an assessment appointment, data input, liaising with patients, professionals and colleagues, appointment and diary management, maintaining accurate records, minute taking.

The role may require telephone contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

The role may require telephone contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.
Willingness to commit to continuing professional development and undertake relevant training as required.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with sensitive and confidential information.
Ability to meet the travel requirements of the role.

Skills and Abilities

Essential

General office skills
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy
Standard IT skills
Good organisational skills

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office Packages
(Word, Excel and Outlook)
Understanding of the confidential nature of the post

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous, relevant NHS experience
Minute taking experience

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.
Willingness to commit to continuing professional development and undertake relevant training as required.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with sensitive and confidential information.
Ability to meet the travel requirements of the role.

Skills and Abilities

Essential

General office skills
Ability to communicate clearly and effectively in English in both verbal and written formats
Good level of literacy and numeracy
Standard IT skills
Good organisational skills

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office Packages
(Word, Excel and Outlook)
Understanding of the confidential nature of the post

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous, relevant NHS experience
Minute taking experience

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.