Receptionist/Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 27 March 2025

Job summary

Are you looking for a new challenge? We are seeking to recruit a part time enthusiastic Receptionist/Administrator to join our friendly, dynamic team at the Elgar Unit, Worcester.

This is a great first step into an administrative career working for the NHS, as we are happy to train, mentor and coach the successful candidate. You will be first point of contact for patients and visitors. This rewarding but busy role would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same.

If you are enthusiastic, motivated, and ready for a challenge, then you are what we are looking for. Applicants should have good communication and organisational skills & be able to work independently to a high standard. Experience of dealing with members of the public is desirable.

This is a part time post working 18 hours per week, evenings - 16.00-20.30.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You will be part of the busy reception/admin team within the Urgent Care Specialist Mental Health & Learning Disabillities Services.

You will undertake a vital role in supporting the services providing all aspects of admin support including telephone duties, inbox management, appointment booking, reception cover and generic office duties. The role will include contact with patients, carers, professionals & colleagues daily.

As well as being part of the reception team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquiries.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

17 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1282

Job locations

Management Corridor, Elgar Unit

Newtown Road

Worcester

WR5 1JG

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, reception cover and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Experience

Desirable

Recent, relevant work experience in Administration or Customer Services

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient, or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Person Specification

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Experience

Desirable

Recent, relevant work experience in Administration or Customer Services

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient, or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.