Herefordshire and Worcestershire Health and Care NHS Trust

Administrator

This job is now closed

Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic, flexible administrator to be part of our Learning Disabilities, Adult Short Breaks team in Osborne Court, Malvern.

This role is 22.5 hours a week Mon-Thu. We have processes in place that support flexible working requests.

In this important role, you'll use your knowledge, experience, and expertise to provide essential support to our hard-working frontline LD team. No NHS experience required, but a passion for excellent patient care is a must.

You will be a strong communicator supporting a wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service and be sure that your hard work will make a real difference to our patients and service users every day.

What's in it for you?

Hybrid working opportunities
Comprehensive induction and local orientation.
Wide range of opportunities to develop skills and experience.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day as an administrator may involve:

Assisting the team with various administrative tasks
Inputting data onto the WCC Portal (monthly figures)
Banking/Petty Cash/Inputting Hydrotherapy Money
Booking letters & transport
Inputting onto Carenotes/RIO
Send out 6 Monthly Questionnaires
Inputting questionnaire responses onto the spreadsheet
Inputting Service User Feedback from the monthly feedback forms into the spreadsheet
Keep organisational charts up to date
Pull data off Aero/Biro, laminate, and display in the nurse's handover room
Ordering for House Keeping/Supplies on occasion
Handling queries over the telephone and face to face from staff, patients, and external agencies
Handling correspondence ingoing/outgoing mail
General office duties such as typing, filing, scanning, photocopying, printing
Maintaining patient records effectively and accurately
Scheduling appointments/ meetings
Looking after the shared email inbox

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

04 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1238

Job locations

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Job description

Job responsibilities

For full detail of the duties and criteria for this role please refer to the job description and person specification attached.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Job description

Job responsibilities

For full detail of the duties and criteria for this role please refer to the job description and person specification attached.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous experience of working as a administrator within the NHS or equivalent

Knowledge

Essential

Proficient in the use of Microsoft Office Packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Desirable

Knowledge of the Trusts electronic information systems

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

Excellent communication and interpersonal skills
Ability to prioritise, meet deadlines and work under pressure whilst remain calm
Ability to manage own workload and work independently
Ability to communicate effectively and clearly in both written and verbal formats
Minute taking

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous experience of working as a administrator within the NHS or equivalent

Knowledge

Essential

Proficient in the use of Microsoft Office Packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Desirable

Knowledge of the Trusts electronic information systems

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

Excellent communication and interpersonal skills
Ability to prioritise, meet deadlines and work under pressure whilst remain calm
Ability to manage own workload and work independently
Ability to communicate effectively and clearly in both written and verbal formats
Minute taking

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Osborne Court

Osborne Road

Malvern

Worcestershire

WR14 1JE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)