Appointments Co-ordinator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 19 January 2025

Job summary

An exciting opportunity has arisen for an Appointments Co-Ordinator to join the Advanced Physiotherapy Practitioners Team, providing administrative support to both our patients and Advanced Physiotherapists.

The successful applicant will be based at Evesham Community Hospital where there will be an opportunity to learn all different aspects of administrative work within this service as part of a dynamic, caring and supportive appointments team.

We are looking for a highly motivated, enthusiastic candidate with good inter-personal, communication skills, have good administrative and organisational skills, be reliable and provide a confidential, quality service.

This post is a permanent full time post but will consider a part time post on a job share to fulfil the full time hours. We are able to offer some flexibility with days.

Candidates that have previously applied for this post within the last six months need not apply.

Main duties of the job

The main duties of the role include:

Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required.
Ensure appointment letters and other relevant documentation are sent out in a timely manner.
Liaise between clients, professional staff and other multi-agency partners as required
Answer and engage with telephone enquiries.
Deal with incoming and outgoing mail.
Undertake administration duties that are specific to the role.
Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9798-1077

Job locations

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience

Knowledge and skills

Essential

Knowledge of a range of administrative/secretarial procedures
Detailed knowledge of Microsoft Office: Word / Excel / Outlook

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
OR
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats
Accuracy and attention to detail

Person Specification

Experience

Essential

Recent, relevant Administrative/Secretarial experience

Knowledge and skills

Essential

Knowledge of a range of administrative/secretarial procedures
Detailed knowledge of Microsoft Office: Word / Excel / Outlook

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
OR
Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats
Accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.