Job summary
An exciting opportunity has arisen for an enthusiastic and conscientious
administrator to join and enhance our Specialist Pathways team, providing
outstanding care for patients across Worcestershire.
As a Special Care Pathway Administrator working full time (37.5
hours per week) across 5 days, you will be providing general administrative
support working within a team with specific focus on Adoption and Umbrella - a
pathway for children and young people requiring assessment, diagnosis and
support for ASD.
A willingness to learn and expand your skills will be positively
encouraged and we will provide you with resources to develop and progress a
long-term career. The position is based in our office based in Covercroft,
which also has parking available on site.
We
are looking for someone who is passionate about service delivery and wants to
make a difference to work alongside an already established small and friendly
team. You will mirror our Trust values
of being Courageous, Responsive and Supportive.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
The successful candidate will need to
have administrative experience preferably having worked within a small team but
be self-motivated with the ability to use their own initiative, be able to demonstrate
an empathetic approach with the ability to stay calm, focused and work
professionally within a fast-paced environment.
It is
essential that the candidate is proficient in IT skills including knowledge of
the Microsoft Office package along with excellent communication and
interpersonal skills. Ideally, you will
have experience of using Rio, EMIS and other healthcare systems.
Due to the confidential nature of the work
involved in this role, the successful candidate will need to be accurate, pay
attention to detail and work methodically to provide an efficient and effective
administrative support service. Other
duties will include telephone and administration support to the department,
general office duties and maintenance of confidential electronic records and filing
systems.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
- Undertake administration duties that
are specific to the role.
- Answer/deal
with telephone enquiries in a tactful and professional manner, recording any
messages efficiently and passing them to the relevant colleague/team in an
appropriate and timely manner.
- Undertake
general office duties as required, eg. typing, data input, filing and
scanning/copying in line with Trust Policies and Procedures.
- Arrange
and confirm appointments
- Manage and
prioritise own workload effectively.
- Be a
flexible and supportive member of the team, providing cover during staff absences
or during times when there is high demand for administrative support.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
- Undertake administration duties that
are specific to the role.
- Answer/deal
with telephone enquiries in a tactful and professional manner, recording any
messages efficiently and passing them to the relevant colleague/team in an
appropriate and timely manner.
- Undertake
general office duties as required, eg. typing, data input, filing and
scanning/copying in line with Trust Policies and Procedures.
- Arrange
and confirm appointments
- Manage and
prioritise own workload effectively.
- Be a
flexible and supportive member of the team, providing cover during staff absences
or during times when there is high demand for administrative support.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Knowledge/use of Powerpoint
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- You understand that we will not provide sponsorship to work for this role.
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills. These will be tested at interview
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Knowledge/use of Powerpoint
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- You understand that we will not provide sponsorship to work for this role.
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills. These will be tested at interview
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
