Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

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Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic and adaptable administrator to be part of our Psychology Admin Team Team in Studdert Kennedy House .

This role is 37.5 hours a week between Monday to Friday 9am to 5pm. We have processes in place that support flexible working requests.

In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to our hard-working frontline NHS teams. No NHS is experience required, but a passion for excellent patient care is a must.

You will be a strong communicator as you will be supporting wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day.

What's in it for you?

Comprehensive induction and local orientation.
A wide range of opportunities for you to develop your skills and experience.
Support from the wider team.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day as an administrator may involve:

Maintaining patient records effectively and accurately
General office duties such as typing, filing, scanning, photocopying, printing
Scheduling appointments/ meetings
Handling correspondence ingoing/outgoing mail
Handling queries over the telephone and face to face from staff, patients, and external agencies
Looking after the shared email inbox
Assisting the team with various administrative tasks

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

13 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata for part time (£12.08 per hour)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-1014

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached

Person Specification

Skills & Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills typing, letter/email formation, creation of spreadsheets these will be tested at interview.
Good organisational skills.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Desirable

General office skills, scanning, photocopying etc.

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office applications
Understanding of the Data Protection Act and NHS Code of Confidentiality

Person Specification

Skills & Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills typing, letter/email formation, creation of spreadsheets these will be tested at interview.
Good organisational skills.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Desirable

General office skills, scanning, photocopying etc.

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office applications
Understanding of the Data Protection Act and NHS Code of Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)