Job summary
Are you looking for a new challenge? Do you have
the drive, passion and enthusiasm to join an experienced, highly motivated
CAMHS community team to deliver responsive and effective services? Herefordshire and Worcestershire provide high quality
community crisis services to children and young people covering a large
geographical area. No two days are the same, so flexibility, problem solving
skills and a desire to make a difference are vital for this role. It is essential you have excellent IT Skills
and a knowledge of NHS IT Systems such as Care Notes is beneficial.
You will provide all administrative duties for the team,
including letters, appointments, telephone calls, as well as responding
effectively to enquiries from the public, service users, other agencies.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
The successful candidate will
need to have proven experience working within a fast-paced environment,
demonstrate a flexible approach, with the ability to manage workload and
maintain professionalism during busy periods.
A typical days duties will
involve undertaking general administration/secretarial duties that are specific
to the Herefordshire and Worcestershire CAMHS community crisis Team.
Manage incoming and outgoing
emails and letters/correspondence.
You will require excellent
communication skills, as you will often be the first point of contact for the
service answering to telephone enquiries and arranging appointments for those
accessing and referring to the service.
Other duties include
undertaking general office duties, as required, e.g., typing, data inputting,
filing, scanning/copying, in line with Trust Policies and Procedures.
Arranging, confirming
appointments and meetings, making appropriate arrangements e.g. hospitality,
booking venues, equipment, etc.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Manage and prioritise own workload effectively
- Communicate
information to colleagues and staff from internal/external contacts
- Excellent keyboard skills
- Answer/deal with face-to-face, written and telephone enquiries in
a professional manner, recording messages efficiently and relaying to relevant
individuals in an appropriate and timely manner
- Prepare for and attend appraisal meetings, and complete all
mandatory training, required by the Trust.
- Be a flexible and supportive member of the team, providing cover
during staff absences or high demand
- Maintain accurate and detailed records in accordance with the
Trusts policy and guidelines
- Type/word-process routine documentation that is specific to the
role, e.g. letters, reports, minutes
- Input data accurately onto bespoke systems on a daily basis
- Adhere to the local and National Health and Safety regulations and
the Trusts Policies and Procedures.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
- Manage and prioritise own workload effectively
- Communicate
information to colleagues and staff from internal/external contacts
- Excellent keyboard skills
- Answer/deal with face-to-face, written and telephone enquiries in
a professional manner, recording messages efficiently and relaying to relevant
individuals in an appropriate and timely manner
- Prepare for and attend appraisal meetings, and complete all
mandatory training, required by the Trust.
- Be a flexible and supportive member of the team, providing cover
during staff absences or high demand
- Maintain accurate and detailed records in accordance with the
Trusts policy and guidelines
- Type/word-process routine documentation that is specific to the
role, e.g. letters, reports, minutes
- Input data accurately onto bespoke systems on a daily basis
- Adhere to the local and National Health and Safety regulations and
the Trusts Policies and Procedures.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
- Minute taking experience
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Minute taking skills
- Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills. These will be tested at interview
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Desirable
Person Specification
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
- Minute taking experience
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Minute taking skills
- Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Intermediate IT skills. These will be tested at interview
- Numerate
- Accuracy and attention to detail
- Good organisational skills
- Able to demonstrate the ability to use initiative effectively
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
