Job summary
Join our
team, we pride ourselves in providing outstanding care to patients across
Herefordshire and Worcestershire. We will provide you with resources to develop
and progress a long-term career as well as flexibility, continual professional
development as well as a wide range of wellbeing and support.
Contracted hours would be any four days between Monday
and Friday from 08:30 to 16:30
The role is working within medical records department and
supporting multiple service delivery units.
This role is based at Evesham Community Hospital.
If you would
like to discuss informally if this is the right role for you, get in touch with
Recruiting Manager which can be found on the top right-hand side of the
advert.
Main duties of the job
Provide
a high standard of receptionist and general administrative support, to include
filing, emailing, phone calls, photocopying to designated outpatient clinics.
Be
courteous and professional when dealing with patients, colleagues and other
stakeholders, adhering to service guidelines and standards.
Open
and sort incoming mail.
Assess
patient eligibility for NHS treatment in accordance with Department of Health
and Trust policies and procedures.
Record
the patients attendance at clinic, ensuring that data relating to time of
arrival, time of departure and any outpatient procedure codes are accurately
recorded on electronic administrative systems.
Following
attendance, record outpatient outcomes, Referral To Treatment status and where
appropriate, outpatient procedure coding promptly for every patient.
Book
appointments for diagnostic purposes in liaison with the appropriate
departments.
Make
follow-up appointments as requested by the clinician within appropriate
timeframes as far as possible make all follow-up appointments by agreement with
the patient before they leave the clinic.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
- Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
- Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding.
- Be responsible for multiple service delivery units and be willing to travel between the sites.
- Maintain a professional demeanour.
- Be of cheerful and friendly disposition.
- Operate telephone call center and telephonic appointment system.
- Prepare and handover patient files for the outpatient clinics.
- Able to multi-task and think on your feet.
- Ensure stationery supply levels and re-order as necessary.
- Report any faulty equipment to facilities.
- Ensure electronically receipting of outpatient supplies relevant to the department you support.
For
full details of the duties and criteria for the role please refer to the job
description and person specification attached.
Job description
Job responsibilities
- Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy.
- Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
- Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding.
- Be responsible for multiple service delivery units and be willing to travel between the sites.
- Maintain a professional demeanour.
- Be of cheerful and friendly disposition.
- Operate telephone call center and telephonic appointment system.
- Prepare and handover patient files for the outpatient clinics.
- Able to multi-task and think on your feet.
- Ensure stationery supply levels and re-order as necessary.
- Report any faulty equipment to facilities.
- Ensure electronically receipting of outpatient supplies relevant to the department you support.
For
full details of the duties and criteria for the role please refer to the job
description and person specification attached.
Person Specification
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
- Good communication skills, written and verbal.
Desirable
- NHS Electronic Referral System
- Oasis application
- Customer Service Training
Skills & Abilities
Essential
- A positive attitude and able to act on feedback.
- Ability to be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- A flexible and adaptable team member
- Enthusiastic and self motivated
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Additional Criteria
Essential
- Good time keeping skills
- Willing to travel between the service units
Desirable
- Willingness to undertake further training
- Ability to meet the travel requirements of the role.
Person Specification
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
- Good communication skills, written and verbal.
Desirable
- NHS Electronic Referral System
- Oasis application
- Customer Service Training
Skills & Abilities
Essential
- A positive attitude and able to act on feedback.
- Ability to be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- A flexible and adaptable team member
- Enthusiastic and self motivated
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Additional Criteria
Essential
- Good time keeping skills
- Willing to travel between the service units
Desirable
- Willingness to undertake further training
- Ability to meet the travel requirements of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
