Administrator - Single Point of Access

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

We are currently looking to recruit an enthusiastic and motivated full-time Urgent Care SPA Administrator, based at the Elgar Unit, Worcester.

The SPA Team provides urgent care and support to people who are experiencing a mental health crisis in Worcestershire.

The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

The administrator duties will also include minute taking, staff rota duties and will require a flexible approach to work.

With a starting salary of 24,071 per annum with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays) what is not to like?

Applicants require a level 3 Business Admin qualification or equivalent.

This is a permanent post working 37.5 hours per week. (Monday-Friday - 9-5). Location is at the Elgar Unit, Worcester.

Main duties of the job

You will be a part of the busy admin team supporting Single Point of Access (SPA) and the Urgent Care team.

You will undertake a vital role in the referral of patients to the mental health teams, assigning referrals to the correct service and being the first port of call for urgent referrals. The role requires telephone duties, inbox management, minute taking, day to day running of the SPA team, supervisions, and appraisals. The role will include contact with professionals (internal & external) and colleagues daily.

As well as being part of the Urgent Care admin team you will act as a member of the wider admin function providing support and cover when required, liaising with the clinical teams, and actioning daily admin tasks. You are required to have a high level of organisational skills and be able to be self-motivated and a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-0870

Job locations

The Elgar Unit, Newtown Hospital

Newtown Road

Worcester

WR5 1JG

Job description

Job responsibilities

Undertake administration duties specific to the role.

Production of professional, comprehensive emails for internal and external stakeholders.

Undertake Data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving.

The role requires contact with healthcare professionals and at times, distressed and anxious callers. You will be provided with training and support to enable you to manage potentially challenging situations.

Adhering to data protection and confidentiality at all times

Ordering of equipment, stationery supplies

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Undertake administration duties specific to the role.

Production of professional, comprehensive emails for internal and external stakeholders.

Undertake Data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving.

Adhering to data protection and confidentiality at all times

Ordering of equipment, stationery supplies

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.

Desirable

Ability to meet the travel requirements of the role

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Person Specification

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.

Desirable

Ability to meet the travel requirements of the role

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.