Administrator

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 06 October 2024

Job summary

37 hours per week Monday to Friday with weekend working on a rotational basis and one late shift 10am to 6pm per week. The Neighbourhood Team provides a seven day per week service and admin is vital to this.

We are looking for an enthusiastic, compassionate team player to work within the administration team for the Evesham Broadway, Bredon and Inkberrow (EBBI) Neighbourhood team. The Neighbourhood Team is a multi discipline team made up of Community Nurses, Physiotherapists, Occupational Therapists and Advanced Nurse Practitioners which supports patients with health needs in their own homes within the local community. The post holder will be part of the admin team which provides a full admin function for the clinical staff by maintaining the patient record system, and having direct patient contact answering single point of access telephone queries. The post holder will be based at the Neighbourhood Team Hub in Evesham Community Hospital.

The Neighbourhood Team is a busy, dynamic environment to work in. Members of the admin team have to be multi taskers to the highest degree. They are problem solvers, call centre operatives, data recorders and analysts, secretaries, procurement experts, inhouse pharmacy administrators, patient liaison advisors, IT experts, the go to people to lend and ear and sometimes even a shoulder to cry on.

Main duties of the job

The Neighbourhood Team admin function is never dull, always changing and extremely fulfilling to be a part of

Admin work alongside the clinical staff helping them to treat patients in their own homes and avoid hospital admission

If you are a team player, who enjoys challenging but rewarding work in a happy can do environment then we would be happy to hear from you

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-0719

Job locations

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT

Job description

Job responsibilities

This post would be suitable to those who possess excellent written and verbal communication as well as organisational skills, which are required to effectively liaise with a wide range of professionals andpatients. They would ideally have NHS experience with direct patient contact and signposting care. The post holder would need to show initiative and a practical problem solving approach and be used to working within a multi-disciplinary team. The post holder should be confident in IT skills, with experience of using databases and Microsoft Office.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Person Specification

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.